Customer Service Representative (Billing Team)

Job Description

Job Description

Customer Service Representative – Premium Billing

Deliver exceptional service. Solve problems. Make an impact.

Are you someone who thrives on helping others and solving problems? Join our team as a Customer Service Representative focused on Premium Billing, where you’ll play a key role in supporting members, resolving billing inquiries, and delivering top-tier service every day.

What You’ll Do

As part of our team, you’ll:

• Provide exceptional customer service while handling premium billing tasks independently
• Manage inbound and outbound calls, assisting customers with billing questions, payments, and account support
• Analyze, research, and resolve billing issues with accuracy and efficiency
• Educate members on billing processes and online payment tools
• Make outbound calls regarding delinquent accounts and payment follow-ups
• Ensure issues are resolved on the first call, or provide timely follow-up when additional research is needed
• Navigate multiple systems confidently to locate and update account information
• Maintain strict confidentiality of member information at all times
• Collaborate with internal teams to resolve account discrepancies
• Support members through eligibility checks and reinstatement review processes
• Consistently meet performance expectations for response time, call handling, and availability

What You Bring

We’re looking for someone who is customer-focused, detail-oriented, and proactive:

• At least 1 year of customer service experience
• Strong communication skills with a professional phone presence
• Ability to manage multiple systems, browsers, and tools simultaneously
• Intermediate computer skills (spreadsheets, word processing, navigation between programs)
• Basic math and problem-solving skills
• Excellent organization and attention to detail
• Ability to remain calm under pressure and handle sensitive situations with professionalism
• A self-starter mindset with a commitment to delivering high-quality service

Why You’ll Love This Role

• Opportunity to make a real impact helping customers every day
• Build valuable skills in billing, customer service, and problem-solving
• Work in a supportive, team-oriented environment
• Gain experience navigating complex systems and processes

Ready to Join Us?

If you're passionate about helping people, solving challenges, and delivering outstanding service, we want to hear from you!

#westpriority26

Job Type & Location

This is a Contract to Hire position based out of Murray, UT.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Murray,UT.

Application Deadline

This position is anticipated to close on Jul 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.