Delivery Driver (non CDL)

Position Description Pay Rate: $18.75/hour. Primary focus is the delivery of product to customers ensuring customer satisfaction through on‑time delivery and professional interaction. The Delivery Driver (non‑CDL) is responsible for timely transportation of products from origin to destination as assigned, along with unloading and staging products at the customer's place of business. The driver is expected to maintain a professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships. Key Responsibilities Abide by all Company safety policies and state and federal transportation regulations. Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type. Collect payments from customers in monetary form acceptable to the Company. Efficiently unload cargo and stage products at the customer's place of business. Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery. Maintain professional representation of the Company in all interactions with customers and through responsible driving. Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other required records. Occasionally operate powered industrial vehicles (forklift, pallet jack, order picker, etc.). Timely transportation of product from origin to destination as assigned. Competencies Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaboration – Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Decision Quality – Making good and timely decisions that keep the organization moving forward. Drives Results – Consistently achieving results, even under tough circumstances. Ensures Accountability – Holding self and others accountable to meet commitments. Equipment Utilization – Ensuring optimal utilization of warehouse or production plant equipment and materials. Health and Safety – Managing and applying safe systems of work. Masters Service Conversations – Navigating customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Navigates Field Service Interactions – Briefing customers on service interaction, confirming logistics, defining scope, displaying appropriate body language, offering alternative solutions, reading customer tone and body language, and planning for future interactions. Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals. Policy & Procedures – Monitoring, interpreting, and understanding policies and procedures and ensuring their alignment with organizational strategies and goals. Service Into Sales – Recognizing sales opportunities during service interactions, presenting products and solutions in a compelling way, identifying added needs, referring them to the appropriate team, and transitioning from service to sales conversation. Verbal Communication – Expressing ideas, requesting actions, formulating plans, and policies through clear and effective verbal communications. Qualifications High School or GED degree. 1–2 years of related experience preferred. Required skills: Navigates Field Service Interactions, Policy & Procedures, Masters Service Conversations, Service Into Sales, Verbal Communication. Physical Demands/Working Conditions Physical demands: The employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; and occasionally lift products weighing up to approximately 50 pounds. The employee must occasionally lift tires or heavier load items such as 50 pounds or more. Work environment: Exposure to weather conditions prevailing at the time. Noise level usually moderate. Travel required: 75% of the time; no overnight stays (CDL drivers will have overnight stays). Equal Opportunity Employer American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace. #J-18808-Ljbffr