Universal Personal Financial Representative

Job Description

Job Description

Primary Responsibilities:

- Open new member accounts

- Handle beneficiary documentation

- Support members in applying for all consumer loan applications

- Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members

- Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our outreach processes

- Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships

- Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management)

- Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations

- Originate mortgage applications

- Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries.

- Process requests for redemption of U.S. Savings Bonds

- Address any account related inquiries from members via phone, online chat, email, or in-person.

 

- Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels

- Implement all sales and service policies and procedures to ensure a positive contribution to all branch audits

- Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary

- Handle notifications of deceased members

- Provide coverage for other locations when there is a business need

- Participate in training sessions assigned by management

- Perform additional duties as directed by supervisor or management

- Provide sales and service feedback to improve processes

- Meet individual sales goals

Position Requirements: Education and Experience:

- High School diploma or equivalent is required 

- Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred

- Minimum 1-year loan granting and collection experience with a financial institution preferred

- Bi-lingual preferred (Spanish)

Knowledge/Skill/Abilities:

- Excellent math skills and basic accounting knowledge

- Exceptional mathematical abilities and foundational accounting knowledge

- Outstanding verbal and written communication skills

- Capable of collaborating effectively with others and maintaining a positive work attitude

- Dependable and possess a strong sense of integrity

- Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks

- Self-motivated and proactive

- Strong writing and verbal communication abilities are essential

- Excellent member service capabilities

- Familiarity with credit union practices and regulations

- Detail-oriented with a high level of accuracy

- Skilled in problem-solving and taking initiative

- Consistently reliable

- Proficiency in Spanish is highly preferred

Physical Demands:

Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds at times.

Working Environment:

The majority of the work performed will be in an office environment.

Supervisory Responsibilities:

None.

Compensation Information:

A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off.

EEO Statement:

Vicinity Credit Union is an Equal Employment Opportunity Employer.

Vicinity Credit Union employees are employees at will. Employment may be terminated for any reason and likewise Vicinity Credit Union may terminate employment for any reason with or without notice.