Medical Receptionist
Herrera Ortho LLC
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
You Must Be:
· Engaging and genuinely interested in exceeding the expectations of patients and referral sources
· Friendly with an outgoing personality; a sincere desire to know patients by name
· Bilingual; must be able to effectively communicate (oral & written) in English & Spanish
· Computer Savvy- able to use Microsoft Office & G Suite, knowledge of scheduling software, and be able to efficiently update patient medical records
· Trustworthy- promptly follow through on promises made to patients & referral sources, be committed to completing job responsibilities without the need for micromanaging
· Flexible- being a small business often means having to take an “all hands on deck” approach
Job Responsibilities Include:
· Managing the front desk & coordinating patient care
· Directing traffic; answering the phone and quickly transferring calls to the appropriate person
· Welcoming patients by greeting them in-person and on the phone; quickly schedule appointments and obtain necessary insurance & appointment information.
· Keep patient appointments on schedule by confirming all appointments, collecting patient demographics & new patient packets prior to arrival, monitoring patient arrivals & departures, and alerting the doctor to service delays
· Maintaining patient records by obtaining, recording, and updating personal, financial, insurance & medical information, and ensuring all information in SAS platforms is accurate and updated promptly
· Ensure availability of treatment information by quickly filing and retrieving patient records, sending out patient care updates to referral sources and facilities (physical therapy)
· Distributing faxes to the intended parties
· Maintaining the operational workflow of the office by following policies & procedures and providing feedback on changes that will help the office run more efficiently
· Promptly completing delegated tasks from the doctor and practice manager
· Protecting patients’ rights by maintaining confidentiality of all patient information **Must be able to travel to our East Brunswick office 2 times per month to oversee the front desk.
Vacancy posted 13 days ago
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