Assistant General Manager

Job Description

Job Description

Assistant General Manager – Lead Strong. Run Hot. Level Up at Dave’s Hot Chicken.

Who We Are

At Dave’s Hot Chicken, we build leaders from the inside out. Our Assistant Managers are key drivers of performance, culture, and consistency. This role is perfect for leaders who are ready to own the floor, develop people, and take the next big step toward restaurant leadership.

If you’re passionate about people, process, and results—and you thrive in a fast‑paced, high‑energy environment—this is where your leadership journey heats up.

Your Role

As an Assistant Manager, you support the Assistant General Manager and General Manager in running a smooth, efficient, and profitable restaurant. You lead Shift Leaders and Team Members, ensure standards are met, and help execute the game plan every single day.

You’re not just managing shifts—you’re building the future of the restaurant.

What You’ll Do

You’ll lead operations, develop leaders, and keep the restaurant firing on all cylinders:

• Oversee Shift Leaders and Team Members to ensure job responsibilities and performance standards are met
• Train, coach, and develop team members using the Dave’s Hot Chicken Training Program
• Ensure Ops Walks and Q&A checks are completed consistently and opportunities are addressed
• Plan and manage shift schedules while monitoring attendance, tardiness, and time‑off requests
• Assign duties based on roles, skills, and business needs
• Ensure food is prepared accurately while following all cooking, safety, and sanitation procedures
• Verify daily cleanliness of dining areas, kitchen, equipment, high‑touch surfaces, and restrooms
• Handle guest issues professionally, calmly, and effectively to maintain brand reputation
• Provide real‑time feedback to Shift Leaders and Team Members to drive productivity and morale
• Communicate performance results and improvement plans to the restaurant management team
• Balance cash drawers and prepare deposits as assigned
• Assist the AGM and GM with daily operations, special projects, and leadership initiatives
• Maintain a professional appearance and enforce uniform and brand standards
• Enforce company policies while supporting leadership decisions

How You’ll Lead

Assistant Managers are culture‑setters and problem‑solvers:

• Plan, organize, and execute daily operations alongside Shift Leaders
• Complete all required administrative duties, checklists, and paperwork accurately
• Open and/or close the restaurant as directed by management
• Build trust through honest, open, and respectful communication
• Lead by example in guest service, professionalism, and accountability
• Manage food, labor, and cash controls to protect restaurant profitability
• Resolve team concerns and interpersonal issues with professionalism

What Makes You a Great Fit

You’ll thrive in this role if you:

• Are at least 18 years old, fluent in English, and certified in all stations
• Have strong leadership, delegation, and organizational skills
• Bring a positive, solution‑focused mindset to every shift
• Communicate effectively with Team Members, Shift Leaders, and senior management
• Are committed to guest satisfaction and operational excellence

Schedule & Availability

• Flexible schedule including opening and closing shifts
• Nights, weekends, and holidays required
• Ready to step up when the restaurant needs leadership most

Transportation & Accessibility

• Reliable transportation, valid driver’s license, and proof of insurance
• Reliable phone or method of communication

Physical & Work Requirements

• Able to stand, move, bend, and work for extended periods
• Comfortable working around heat and in close quarters
• Able to lift 50–75 lbs.
• Able to keep pace in a fast, high‑volume environment ?️