Lead Resale Equipment Technician

Who We Are: Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture and power equipment industries. We continue to strategically partner ourselves with quality products, and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983, our goal has always been to understand our customer's business and develop a complete product and support solution that delivers exactly what you need. Why Choose GNE? We provide an industry leading benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically. On top of that, we have:

• Competitive Pay: $28-31/hr, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts & other perks
• Employee Assistance Program
• 401K with employer match
• Excellent work/life balance
• Opportunity for internal growth and employee advancement

Basic Function: The Lead Equipment Resale Technician is responsible for evaluating, refurbishing, and preparing returned, damaged, and surplus equipment for resale or other disposition. This role performs basic mechanical repairs, coordinates service activities, and determines the most effective recovery strategy based on equipment condition, repair costs, and resale value. The position serves as the primary owner of the equipment recovery process, maintaining accurate documentation and collaborating with Distribution, Sales, eCommerce, Merchandising, and Operations teams. Through effective asset management and sound decision-making, this role helps maximize recovery value while supporting operational efficiency and customer satisfaction. Essential Functions:

• Evaluates returned, damaged, obsolete, or surplus power equipment to determine disposition, repair requirements, and resale potential.
• Performs basic mechanical repairs, adjustments, cleaning, and refurbishment activities to prepare equipment for resale.
• Identifies and communicates required replacement parts and service components necessary to complete refurbishment activities.
• Coordinates complex repair work with external dealers, service partners, and internal technical resources as appropriate.
• Oversees the technical repair processes, engaging and monitoring desired performance from 3rd party service providers.
• Collaborates with internal operations teams to facilitate equipment inspection, repair, transportation, and disposition activities.
• Analyzes repair costs, resale values, and market conditions to determine the financial viability of refurbishment efforts and recommend disposition decisions.
• Documents equipment condition through photographs, inspections, and written assessments to support resale listings and valuation activities.
• Communicates equipment specifications, condition details, and refurbishment status to eCommerce and sales teams to support accurate product listings and customer communications.
• Identifies recurring product, packaging, shipping, or handling deficiencies and provides recommendations for corrective action.
• Maintains records and prepares reports related to returns, refurbishment costs, inventory disposition, recovery rates, and resale performance.
• Partners with Service, Distribution, Sales, Merchandising, eCommerce and Customer Service teams to support inventory recovery and maximize asset value.
• Assists with generating reporting needs to leadership regarding returns trends, refurbishment opportunities, cost recovery, and process improvements.

Qualifications and Experience: Required

• High school diploma or equivalent.
• 3-5 years in similar technical service / support position.
• At least 1 year of phone support in a customer service/support role.
• Strong knowledge of engines, power equipment, and components such as lights and seats. Familiarity with diagnostic tools and troubleshooting techniques.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records in a fast-paced environment.
• Proficiency with database management, Microsoft Office, and email communication.
• Strong people skills with ability to relate to customer’s needs and concerns while still being able to accomplish the Company’s goals.

Preferred

• Certifications in Honda power equipment, ASE (Automotive Service Excellence), or similar industry-specific credentials.
• Prior experience with manufacturing database or similar warranty and service tracking systems.
• Proven experience in developing or delivering technical training programs, particularly in the My Honda Training program or similar initiatives.
• Established relationships with vendors or dealers in the agriculture, construction, turf, or recreation industries.