Invoice Resolution Representative

Invoice Resolution Representative

The Invoice Resolution Representative is responsible for processing carrier freight bills in accordance with contracted carrier rates. This role ensures payments are accurate and timely by obtaining invoices, auditing rates, applying business rules, and performing duplicate checks.

Primary Responsibilities

• Understand commercial agreements and their impact on business operations; ensure compliance with customer agreements and SOPs.
• Manage key performance indicators (KPIs) such as EDI resolution, matched out-of-tolerance invoices, non-billed transports, and carrier aging reports.
• Monitor and track carrier invoices from initial receipt to final payment.
• Communicate effectively with customers, carriers, and leadership.
• Maintain carrier relationships by managing accounts receivable and billing activities.
• Collaborate with finance operations and customer operations to support customer requirements.
• Identify process improvements and cost savings opportunities using QDM methodologies.
• Review and recommend innovative initiatives focused on eliminating root causes of recurring issues.
• Ensure compliance with all applicable laws, regulations, and company policies and procedures.
• Perform other duties as required.

Education / Experience

• High school diploma or GED required.
• 0--2 years of experience may be considered based on education level.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact View email address on click.appcast.io.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.