Lead Technical Consultant - Digital Client Implementations

Overview Lead Technical Consultant - Digital Client Implementations

Responsible for leading and guiding the work of technical staff. Participates in an agile work team. Breaks down features into user stories and serves as the liaison between business and technical groups. Plans, sizes, assesses impacts, monitors progress, and reports on work initiatives. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities:

• Develops and maintains well-developed user stories from prioritized features. Ensures that each user story is aligned with product vision, has adequate acceptance criteria, and meets the definition of ready.

• Makes decisions regarding functionality and priority of work efforts. Provides product and technical consultation to working teams in order to drive results. Signs off to accept each user story.

• Solves problems critical to the success of project initiatives. Partners with teams to identify and remove roadblocks.

• Participates in planning events, team demos, system demos, retrospectives, inspect and adapt workshops, and other ceremonies.

• Develops and maintains project plans to drive results on new project initiatives. Ensures tasks, deliverables, and schedule commitments are met.

Basic Qualifications:

• Bachelor’s degree or military experience.

• At least 2 years of experience working with REST APIs and JSON formats.

• At least 2 years of experience utilizing API testing tools like Postman or Hoppscotch to construct requests, inspect headers, and debug endpoint payloads.

Preferred Qualifications:

• At least 4 years experience with REST APIs, JSON and expertise using API testing tools like Postman to construct requests, inspect headers, and debug endpoint payloads. 

• Familiarity with API protocols, including API keys, TLS/SSL, and JWT (JSON Web Tokens). 

• Ability to translate technical specifications for non-technical stakeholders and lead network participants through onboarding, certification testing, and go-live. 

• Skill in analyzing log files, network traces and error codes to resolve client testing issues. 

• 2+ years in the Payments industry.

• Client-facing technical support & documentation skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $109,900 - $125,400 for Lead Technical Consultant

Riverwoods, IL: $109,900 - $125,400 for Lead Technical Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).