Registered Nurse

Job Description

Job Description

Hiring for Phone Triage Registered Nurses (fully on-site!) in Acton, MA.

• Current Massachusetts licensing and CPR certification required.
• Experience with phone triage in a group practice preferred.
• Electronic medical record knowledge. EClinicalWorks experience a plus.

Responsibilities:

• Triage patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
• Teach patients (and parents/guardians/family members) about diagnosis, treatment, medications and diet. Provides emotional support to patients and parents. Coordinates patients' needs with all other departments as needed.
• Complete all required paperwork and documents care rendered in all appropriate locations.
• Use the electronic medical record to document patient care and to communicate with providers and other staff regarding same.
• Refill patient prescriptions adhering to principles of safety and medical knowledge.
• Responsible to assist staff members and to stay current with procedures, policies: and protocols.
  Maintains patient confidentiality

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