Client Experience Manager - RCM

All Jobs > Client Experience Manager - RCM Key Responsibilities Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making. Manage the overall performance and financial health for a portfolio of assigned accounts (book of business). Develop a deep understanding of the client’s practice, proactively and professionally communicating performance, trends, and best practices. Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change. Act as a subject matter expert for UnisLink Operations (including compliance, core processes, and UnisLink’s reporting and analytics platform). Assist clients in becoming expert users of UnisLink’s client facing technology. Coordinate and manage workflows that require client review and approval. Participate in the contract renewal process as the primary owner of the client relationship. Oversee tracking of all special client projects, including creation and development of remediation action plans when needed. Coordinate and facilitate weekly, monthly, and quarterly performance review, issue triage and communications with key clients and internal stakeholders. Maintain a high level of knowledge of the RCM industry as well as clients’ market environments. Take initiative to update job knowledge by participating in self-development or educational opportunities and/or the assignment of new responsibilities. Provide feedback and support to others involved with client-customer satisfaction. Establish a reputation as a trusted advisor, internally and externally. Follow UnisLink’s vision and mission with regards to exceeding customer expectations. Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement. Ensure confidentiality of sensitive information and that all communications are handled in a manner consistent with compliance policies and actively comply with all UnisLink policies and procedures. Other duties as assigned. Qualifications High School Diploma required. Bachelor’s Degree preferred or equivalent experience. 2+ years of Revenue Cycle Management experience. 2+ years of experience in a customer-facing role. Proven track record of cultivating and valuing long‑term relationships with clients and colleagues. Strong knowledge of the RCM industry. Effective communication skills and presence. Strong analytical skills. Innovative and creative thinking skills. Ability to assess problems and implement solutions. Highly motivated self‑starter, independent thinker capable of working both independently and within a collaborative team environment. #J-18808-Ljbffr