IT Support Specialist II

Job Description

Job Description

Method Technologies is looking for our next great Support Specialist II.

We're looking for someone who enjoys solving problems, learning new technologies, and figuring out why something broke—not just getting it working again. The kind of person who sees a strange issue, gets curious, and starts digging.

Maybe you've found yourself reviewing logs at 4:45 PM because you need to know what happened. Maybe you've said, "That doesn't make any sense..." five times in a row before eventually finding the answer. Maybe you've spent an hour troubleshooting an issue only to discover it was exactly what the error message told you from the beginning.

If you've ever opened six browser tabs, three PowerShell windows, and started digging through documentation before your coffee got cold, we should probably talk.

No two days look exactly the same. The variety is one of the things our team enjoys most about working in managed services. This role is a great fit for someone who enjoys being challenged.

In a typical week, you might:

• Troubleshoot a Microsoft 365 authentication issue
• Investigate a networking outage
• Work with a vendor to resolve an application problem
• Review backup failures
• Assist with a server migration
• Deploy hardware for a client
• Participate in an onboarding project for a new customer
• Figure out why a printer has suddenly decided it no longer believes in DHCP
• Acting as escalation point for other techs
• Driving troubleshooting efforts and best practices
• Finding process gaps and training techs

You'll work across Microsoft 365, networking, backups, security, servers, cloud platforms, business applications, and everything in between.

Some days you'll solve five straightforward issues before lunch. Other days you'll spend hours tracking down one particularly stubborn problem.

Both are part of the job, and both help make you a better technician.

We're looking for a solid technician who enjoys solving problems, works well with people, takes ownership of their work, and genuinely wants to continue growing.

At Method, we care just as much about communication, ownership, follow-through, and customer experience as we do technical ability. Technical skills are important, but the technicians who thrive here are the ones who see issues through to resolution, communicate well, and take pride in doing quality work.

Yes, you'll be busy.

Yes, you'll be exposed to a wide range of technologies.

Yes, sometimes you'll spend twenty minutes troubleshooting something before discovering the monitor isn't turned on.

Also, yes, we have a kitchen. The snack situation is strong.

Why We'll Want to Hire You

• You live in Southern California. Our corporate office is located in Cypress, and we are currently only considering local candidates.
• You communicate well. Technology is only part of the job. You'll be working directly with clients, vendors, and teammates, so being able to explain technical issues clearly is important.
• You have experience supporting Microsoft 365, Windows environments, networking, backups, and other business technology systems.
• You understand that solving the technical issue is only part of the job. Clients should feel informed and confident throughout the support process.
• You enjoy learning. Technology changes constantly, and we invest heavily in professional development, training, and knowledge sharing.
• You are organized. You can manage multiple priorities, document your work, and keep track of details without relying entirely on a desk covered in sticky notes.
• You take ownership. When something is assigned to you, people know it won't be forgotten.
• You can balance moving quickly with doing quality work. We value efficiency, but not at the expense of thoroughness.

What You'll Be Doing

The Support Specialist II serves as a technical resource for our clients and internal teams. You'll be responsible for resolving technical issues, supporting client environments, participating in projects, and helping drive successful outcomes across a broad range of technologies.

Troubleshoot & Resolve Issues

• Diagnose and resolve escalated Microsoft 365, workstation, server, networking, backup, and business application issues.
• Perform structured troubleshooting and root cause analysis.
• Identify long-term solutions, not just immediate fixes.
• Maintain accurate documentation of findings, actions taken, and resolutions.
• Escalate issues appropriately when additional resources are required.

Support Clients

• Communicate directly with clients regarding support requests and technical issues.
• Provide clear updates and timely follow-up throughout the support process.
• Deliver a high level of customer service and professionalism.
• Participate in onsite client visits when needed.
• Coordinate with vendors and third parties to resolve technical issues.

Projects & Technical Initiatives

• Assist with infrastructure projects, technology deployments, migrations, onboarding activities, and refresh initiatives.
• Support Microsoft 365 administration, server environments, backup systems, networking technologies, and security solutions.
• Participate in client onboarding and implementation efforts.
• Contribute technical expertise to ongoing improvement initiatives.

Team Collaboration

• Share knowledge and troubleshooting techniques with teammates.
• Assist other technicians when complex technical issues arise.
• Contribute to internal documentation and process improvements.
• Participate in training and professional development activities.
• Help elevate the overall capability of the team through collaboration and knowledge sharing.

Why you'll want to work here:

• The people here are genuinely awesome, which sounds biased, but we’re the ones writing this job ad.
• We do a bunch of fun stuff outside of work such as paintballing, camping, pinball tournaments, go-karts, seeing movies, online video game tournaments, having free lunches, and other company sponsored events.
• We have been recognized as one of Southern California's Best Places to Work for many years.
• Our offices are pretty cool.
• You will learn a ton.
• We offer competitive benefits; 401k, PTO, health insurance, and much more.
• You won't be another cog in a corporate machine. Real People, Real I.T.

Requirements:

• You must be able to work full-time, 40 hours a week minimum - this is not a part-time position.
• You must live in the Southern California area as this position works in our corporate office in Cypress, CA. We are currently only considering local candidates.
• This is not a remote position. You will be working from our Cypress office every day or dispatched to one of our clients’ sites if needed.
• Three or more years of professional IT experience is required. We are looking for consistency in your job history as well as qualified experience.

To Apply:

If you meet the requirements, please send us your resume and answer the following question somewhere in your response:

• Who is your favorite superhero and why?
  

Yes, we actually care about the answer. Not because we are secretly building the Avengers, but because we want to know you actually read the job posting and pay attention to details. You would be surprised how many people skip this part entirely.

You MUST include the answer to be considered for the position. If you think we are joking, feel free to test that theory.

If selected, the interview process will consist of a one-way video interview and an in-person interview at our office in Cypress. The entire process usually takes about 3-4 weeks depending on scheduling.

Compensation:

From $33.00 - $40.00 per hour, depending on experience.

Benefits:

• 401(k) and 401(k) matching
• Health insurance
• Paid time off

Requirements

See job ad.

Benefits

See job ad.