Lead Specialist, Operations

: At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs. Summary of the Job: The Lead Specialist assists with planning, prioritizing, monitoring, and performance reporting of the work. They help train employees and ensure all employees meet the department's quality and production standards. They support customer satisfaction, retention, and profitability goals as well as the division's adherence with regulatory requirements as it pertains to the department's transaction processing. Coordination and delegation of the workflow to ensure all scheduled customer deadlines are met with the highest quality possible. About This Role: Working hours for this position will be a schedule of: Monday - Friday 4:00am to 12:30pm Process & Procedures: Assist in the development, testing and implementation of quality controls, production goals, new methodologies, and system enhancements. Identify and escalate business risks and efficiencies resulting from an activity being performed within a department.

• Assist manager in the review and assessment of team adherence to standard operating procedures and all pertinent regulations.

• Develop and maintain comprehensive job knowledge. Coordinate or provide on-the-job training (OJT) for all department job functions.

• Responsible for updates, recommended changes, enforcement, and distribution.

• Serve as an escalation point for team members for situations not addressed within the standard operating procedures.

People: Monitor, coach and recommend additional training solutions for team members to maintain or exceed established standards of productivity, quality of customer interactions and accuracy of customer transactions.

• Assist in Collecting, document, and submit examples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s).

• Provide input for capacity planning, management of schedules (PTO), and some coaching/feedback with team members.

• Coordinate or perform training for new team members and cross-training for existing team members.

Work coordination: Identify opportunities and allocate team resources effectively regarding day-to-day functions and responsibilities to achieve the highest levels of quality, efficiency, and performance.

• Ensure weekly work schedules reflect proper coverage to effectively maintain production levels.

• Perform daily department functions as needed. Complete special projects as assigned within allotted time.

• Research complex customer issues escalated by team members and resolve in a timely manner.

• Assist department manager by representing the team in business partner and project meetings.

• Assist in Coordinating or providing compiled department production reporting information regarding volumes, quality, trends, and escalations.

Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws, and regulations applicable to role.

• Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy.

• Identifying, monitoring, and reporting suspicious activity.

• Completing BSA/AML and other assigned training promptly as directed by management.

• Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.

• Remain up to date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies.

Demonstrate professional behavior and promote positive working relationships.

• Practice the FNNI Operating Philosophy and FN Operations' values, support goals and strategic plan.

• Employ and promote a strong work ethic, encouragement, and positive feedback to team members.

• Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability, and respect for team members.

• Demonstrate regular and predictable attendance, punctuality, and adherence to agree upon schedule.

• Project a professional image in dress, manner, communication, and focus.

• Be accountable for continuous best efforts to complete the job assigned.

In line with the role Attributes for this position which is Acquiring on the following- Accountability, Adaptability, Collaboration, Customer Focus, Initiative, Learning Orientation and Problems Solving.

• Working knowledge of Microsoft Office suite of products

The Ideal Candidate for This Role: Minimum Qualifications: Required:

• High school graduate or GED.

• Excellent verbal and written skills.

• Excellent time management skills

• Ability to define problems, establish facts, and draw valid conclusions.

• Focus on attention to detail and accuracy.

• Ability to multi-task as needed.

Desired:

• Working knowledge of Lockbox functions

• Supervisory/leadership experience

• Demonstrated ability to solve or support complex clerical/department functions.

Compensation: Compensation range (base pay): $40,310.00-$64,497.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: . For additional information regarding compensation and benefits, e-mail FNBO at View email address on us.edajobs.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250669 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.