Esports Technical Specialist

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range Pay Range $62,400 - $63,900 Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S5 FLSA Status Exempt Hours 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) This position has occasional on‑call support for night and weekend events. Hours may vary based on operational needs. Job Type Job Type Full-time Unionized Position Code Not Applicable Job Description The Esports Technical Specialist provides support and consultation to assure the smooth and efficient operation of technology in the Student Experience recreation and competitive Esports facilities. The Esports Technical Specialist will provide technical support and troubleshooting for gamers in the competitive gaming world and will administer and maintain systems related to esports labs. They are responsible for resolving issues related to hardware, software, internet connectivity, and other technical aspects of gaming, using an in‑depth knowledge of divisional systems and gaming technologies. Education and Experience A Bachelor’s degree and 2-3 years of experience with gaming or Esports-related technology. Application support and administration along with experience in IT systems and projects is recommended. Skills and Knowledge Strong technical understanding is essential for success in this role, including the ability to troubleshoot problems and identify possible solutions Ability to fix hardware and software issues, and understand network infrastructure and gaming platforms Excellent communication and customer service skills in order to provide a high level of support to players and staff Ability to remain calm under pressure and think quickly, along with the ability to explain technical topics in simple terms Demonstrated proficiency in the support of audio‑visual technologies used within gaming spaces and experience with broadcast technology would be a plus Responsibilities Provide primary technical support, assistance, and troubleshooting for all technology used in the Student Experience Division’s esports facilities, including computer hardware, gaming technology, software, and audio‑visual technology. Due to the nature of gaming activities and student needs, the Specialist should be available for occasional on‑call, nights, and weekends as needed to resolve issues, particularly during large events Administer, maintain, and ensure the performance of applications and systems used in the esports labs Supervise and train esports student event staff Ensure smooth operation during events by providing planning and support for the use of event‑related technology Conduct training on, and develop and maintain documentation for, the use of esports‑specific technology Act as the primary technical liaison for the esports facilities, interfacing with divisional and central IT resources as well as vendors to ensure smooth and efficient operation of esports facilities Physical Requirements Not Applicable Tools/Equipment Not Applicable About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military‑connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post‑9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. 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