Systems Support Engineer

Systems Support Engineer

We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems.

In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.

You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.

This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.

Key Responsibilities

• Support site acceptance testing, commissioning, training, and startup activities
• Serve as the voice of the customer, communicating issues and insights to product and business teams
• Provide first-line technical support, coaching, and training to customer personnel
• Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
• Participate in engineering project meetings, providing design-for-serviceability feedback
• Maintain accurate system documentation and reporting
• Support on-site service, repair, and installation of company systems and products
• Participate in customer installation and training programs as needed
• Deliver post-deployment consulting to maximize system uptime and usage effectiveness

Must Have

• Bachelor's or master's degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
• 7+ years of relevant industry experience, including customer-facing roles
• DoD Secret Clearance or ability to obtain one
• Strong understanding of test engineering, electronics, and computer architectures
• Experience with high-level programming languages (LabVIEW, TestStand, C/C++/C#)
• Ability to lift/pull up to 40 lbs. of test equipment
• Experience developing automated test software using PXI chassis, and interfacing with:
• Analog & digital I/O cards
• DMMs, oscilloscopes
• NI switching and signal routing
• DAQ systems, power supplies
• RF analyzers and power sensors
• Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
• Understanding of measurement error sources
• Selection of proper test & measurement instrumentation
• Ability to interpret schematics and wiring diagrams
• Hardware/software system integration experience
• Bill of Materials (BOM) creation and review
• Familiarity with CAD and PCB design tools
• Statistical data analysis (Cp, Cpk, GR&R)
• Cable harness design
• Comfortable working across varied teams: technicians, engineers, program managers

Preferred Skills

• Experience with Testeract
• Experience with SystemLink
• Background in the defense industry
• Cross-platform (Windows/Linux) development experience
• NI LabVIEW Certification

Travel Requirements

• Training Period (First 2–3 Months)
• 70% on-site in Austin, TX (onboarding, STE design/build)
• 30% remote (Teams meetings, NI tool training, customer introductions)
• On-Site Support Period (12–18 Months, with possible extension)
• 80% on-site in Huntsville, AL at the customer facility
• 20% remote and/or travel to Austin, TX for additional STE onboarding