Housekeeping Supervisor

Housekeeping Supervisor

The primary responsibility of the Housekeeping Supervisor is to supervise housekeeping employees, assign workload, inspect rooming areas and enforcement of all department and company policy and procedures. This position also exhibits a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities include supervision of housekeeping employees, conducting multiple physical inspections of hotel rooms, suites, guest common areas and employee areas, assisting hotel guests with inquiries and problem resolution, maintaining department and company rules and regulations and ensuring prompt and fair enforcement, evaluating employee's performance and making recommendations, providing subordinates with guidance and information to ensure productivity is efficient and effective, and maintaining departmental rules and procedures as approved by the Directors of Housekeeping. Performs other duties and responsibilities as assigned.

Supervisory responsibilities include overseeing Guest Room Attendant Employees, Housepersons Employees, and Utility Housepersons Employees.

Qualifications include excellent interpersonal, problem solving and customer service skills, professional appearance and demeanor, ability to effectively communicate in English, in both written and oral forms, minimum age requirement is 21, high school diploma or equivalent, supervisory experience preferred but not required, bi-lingual Spanish speaker preferred but not required, basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities, ability to read and understand all policies and procedures, and ability to communicate effectively with guests, employees, and members of management in English specific to position duties and responsibilities. Must be able to complete standard forms and reports.