Claims Manager

Claims Manager

Position at Ruppert Landscape - Corporate

Ruppert Landscape is a leading provider of commercial landscape maintenance and installation services with more than 3,500 employees serving customers from 55+ branches across the Northeast, Mid-Atlantic, and Southeastern U S. We take pride in delivering reliable, high-quality services on a wide range of commercial properties and construction projects. For over 50 years, our mission has been to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.

As a Claims Manager, you will be responsible for overseeing and managing all company insurance claims, including workers' compensation, auto liability, general liability, and property damage claims. This role is all about managing incident documentation and reporting, supporting operation teams' adherence to a safety-first mindset, and managing relationships with outside vendors and representatives.

Responsibilities:

• Manage all workers' compensation, auto, general liability, and property damage claims from initial report through closure
• Review incident reports, gather documentation, and ensure timely claim reporting to insurance carriers and third-party administrators
• Coordinate with branch managers, branch safety reps, and the corporate safety team regarding claim status and return-to-work processes
• Monitor claim reserves, track open claims, and work with carriers to reduce overall claim costs
• Communicate regularly with shop managers to coordinate and track vehicle estimates and repairs
• Manage relationships with insurance carriers, adjusters, medical providers, and legal representatives
• Process all workers' compensation invoices and insurance carrier invoices
• Maintain a deductible log for each claim and process internal branch deductibles as needed
• Conduct a monthly open claims meeting with branch and region management
• Maintain accurate claim records and documentation

Qualifications:

• Bachelor's degree in risk management, business, human resources, safety, or related field preferred
• Minimum of three years of experience in claims management, risk management, insurance, or safety
• Experience in landscaping, construction, transportation, or other field-service industries strongly preferred
• Knowledge of workers' compensation, auto liability, and general liability claims processes
• Strong interpersonal and communication skills with demonstrated success in building and maintaining positive relationships with service-oriented customers and/or team members
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and reporting tools
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Working knowledge of Occupational Safety and Health Administration (OSHA) regulations and safe workplace practices, with the ability to promote and maintain compliance in daily operations

Reports To: Director of Safety & Risk

What We Offer:

• Competitive compensation package based on experience and qualifications
• Hands-on learning from day one with ongoing opportunities to learn, grow, and build your career
• Paid time off and holidays to help you maintain a healthy work-life balance
• Medical, dental, and vision insurance plans, plus flexible spending accounts (FSAs) to help cover healthcare and dependent care expenses
• 401(k) retirement savings plan with company match
• Employee Assistance Program (EAP) with confidential support for personal, financial, and wellness needs
• A people-first, family-oriented culture where teamwork, respect, and growth matter and where your hard work is recognized and appreciated

Why Ruppert:

Our success starts with our people. We are committed to creating opportunities for our team members to grow, lead, and build meaningful careers. Through hands-on training, strong mentorship, and a collaborative team environment, we invest in developing talented individuals who take pride in their work and in supporting one another. Guided by our core values, we are dedicated to doing the right thing for our employees, our customers, and our communities. From maintaining safe work sites to promoting environmental stewardship, we strive to make a positive, lasting impact everywhere we work.

Ruppert Landscape is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.