SECTION SUPERVISOR

Section Supervisor

The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for Medicaid Eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication, and other health care services at little or no cost. The Staten Island Community Medicaid office assists older adults and individuals with disabilities navigate the Medicaid system. It is staffed with Eligibility Specialists, Principal Administrative Associate and other staff who assist consumers submit applications and documents required to determine eligibility for Medicaid services. The site sees over 80 consumers a day for various Medicaid needs. The Medical Assistance Program (MAP) is recruiting for one (1) Principal Administrative Associate II to function as a Section Supervisor, in MAP's Staten Island Medicaid Community Office who will:

• Responsible for the supervision of several units, composed of PAA Is, Eligibility Specialists and Clerical Associates involved in the processing of Medicaid eligibility applications.
• Responsible for the review of the very difficult or highly unusual cases.
• Monitor and maintain control of staff's performance and activities geared to promoting quality of service.
• Assist in the preparation and submission of statistical data and special reports as required.
• Conduct in-service training for staff to ensure that eligibility determinations are consistent with applicable laws and regulations.
• Conduct and participate in the unit's staff meetings with a view toward informing staff of new policies and changes in regulations to provide for efficient functioning.
• Participate in conferences with immediate supervisor regarding the functioning of the units and make recommendations for improvements.

Hours/Shift: 9AM – 5PM (1/2-hour Flex)

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Location: 215 Bay St, Staten Island NY

Administration & Human Resources

Job ID: 785156

Posted until: 09/07/2026

Title code: 10124

Civil service title: PRINCIPAL ADMINISTRATIVE ASSOC

Title classification: Competitive-1

Business title: SECTION SUPERVISOR

Experienced (non-manager) Job level: 02 Number of positions: 1