Senior Program Manager, Customer Delivery

About IonQ IonQ, Inc. [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location This role is based at our Bothell, WA office, with the option to work a few days a week remotely. Travel Up to 10% Job ID 1772 The Role We are looking for a customer-obsessed, execution-driven technical program manager to build and lead IonQ's new Delivery Excellence function. Your mission is to build and operate the systems that align a variety of complex delivery motions that must come together to ensure our customers get the right things on time, we get paid on time, and the customer is delighted with the entire experience. As a technical program manager within IonQ's Quantum Computing product family, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build and deliver the world's best quantum computers to solve the world's most complex problems. We need a self-starting, highly organized leader to help us continue to move quantum out of the lab and into the world of scientific and commercial utility. This means strength and depth in both technical and business topics, constant curiosity and intellectual humility, and the ability to effectively communicate and collaborate with a broad variety of internal and external stakeholders. This role in particular requires the judgment to hold many moving programs at once, the discipline to keep a predictable reporting rhythm when everyone around you is improvising, and the credibility to pull status from engineering and science teams and turn it into something a customer or an executive can trust. In this role, you will own how IonQ delivers on its commitments to customers for on-premise quantum computing installs. Today that work is spread across many teams, with no common coordination function and no shared source of truth for who owes what, by when. You will change that: build the lightweight systems, reviews, and reporting cadence that keep delivery predictable; stand up the coordination function across GTM, Product, Engineering, Manufacturing, and Finance; and hire and lead a small team of program managers to scale the function as our customer base and product portfolio grow. Customer Success and Account Executives will continue to own the broader commercial and customer relationship, but you will own the delivery relationship for our highest-profile, highest-value customers, from contract signature through acceptance. Responsibilities Clarify Commitments : Know every deal's delivery and reporting obligations: who owes what, to whom, and by when. Turn contracts and the between-the-lines expectations into a clear, shared picture of what "delivered" means for each customer. Address new needs and ambiguities as they arise, balancing margin, timeline, customer happiness, and roadmap alignment. Build the Backbone : Stand up and maintain the operating model for delivery for large-scale deals that satisfy customers and internal stakeholders on a predictable cadence: templates and runbooks that can be tailored per-customer, a visible schedule and set of reporting artifacts that communicate progress to both customer and internal stakeholders, clear interfaces with deal review to catch deals with engineering or reporting impact before we commit to them. Align and De-Risk : Partner across Engineering, Operations, Manufacturing, Field Engineering, Finance, and GTM to keep commitments realistic and surface risk early. Run cross-functional reviews that clarify plans, deliverables, and elevate hard tradeoffs before they become missed dates or deferred revenue. Deliver Excellence : Coordinate and drive various sub-programs to achieve aligned, on-time delivery, bring-up, and reporting. Drive towards consistency and repeatability while acknowledging and supporting the unique needs and requirements of each customer. Maintain an extremely high bar for customer experience and communication throughout. Build and Lead : Hire, grow, and lead a small team of program managers who can scale this system over time. Set the bar, define the playbook, and scale the function in step with our customers and our product portfolio, without letting it grow heavier than the job requires. Requirements Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent real-world experience 12+ years of experience in technical program management, delivery leadership, or equivalent roles, in hardware, deep-tech, or otherwise complex systems environments A track record of leading cross-functional delivery of complex, multi-team programs for external customers, including ones with formal reporting and governance requirements Experience building and leading a program management team Enough technical fluency to pull status directly from engineering, facilities, and other technical teams and turn it into reporting that customers and executives trust World-class written and verbal communication skills, with a demonstrated ability to articulate complex topics to technical and non-technical audiences A demonstrated ability to act as a self-starting, high-accountability leader in ambiguous and challenging environments, driving impact through persistence and adaptability Preferred Qualifications Preferred, but not required if you have a willingness and proven ability to learn quickly Experience delivering physical hardware or complex scientific instruments to customers, including the handoff from manufacturing to field deployment and bring-up Experience standing up or scaling a program-management or delivery function from scratch Familiarity with Quantum Computing, Quantum Information Science, or deep-tech R&D. Experience in Private Cloud Deployment, Scientific Computing, or High Performance Computing — their tools, users, business models, and operational challenges Direct experience with government contracting and milestone-based technical reporting for scientific or research missions (DARPA, DOE, NSF, or similar) Wage Transparency $174,520—$250,253 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Equal Employment Opportunity At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. #J-18808-Ljbffr IonQ