Contact Center Supervisor

Overview Are you passionate about creating exceptional customer experiences and driving business growth? Lutron is seeking a dynamic Experience Center Supervisor to lead our Experience Center operations in our Chicago, IL location. In this role, you will own the full lifecycle of the center’s performance; this includes driving traffic, supporting sales, managing operations, and delivering unforgettable customer interactions. Apply your organizational and communication skills to manage multiple priorities, leverage customer insights, and create premium experiences that strengthen the Lutron brand and accelerate growth. Responsibilities Drive Activation & Engagement: Partner with sales teams, reps, and dealers to increase Center traffic. Plan Impactful Events: Execute regional events that strengthen customer relationships and brand awareness. Expand Market Reach: Identify and engage new customer segments to support growth. Deliver Exceptional Experiences: Conduct customer meetings and product demonstrations that exceed expectations. Showcase Technical Expertise: Tailor Lutron solutions to diverse audiences and customer needs. Support Training Programs: Partner with the LCI team on trainings and specification trips. Maintain Brand Excellence: Ensure the Experience Center reflects Lutron’s world-class standards. Manage Operations: Coordinate budgets, facility improvements, and on-site initiatives. Leverage Customer Insights: Track activities in Salesforce and analyze visitor data. Communicate Business Results: Report actionable insights and contribute to cross-Center initiatives. Achieve Performance Goals: Manage multiple priorities and drive measurable business results. Qualifications Bachelor's Degree required If less than 10 years of work experience, minimum cumulative 3.00 GPA required Minimum 4 years of experience in lighting control, architectural design, lighting design, interior design, or a related industry required Previous experience in customer engagement, sales support, hospitality, retail, or experience center operations preferred. Experience using CRM platforms, including Salesforce, preferred. Youare authorized towork in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, eitherimmediatelyor at any time in the future. Lutron does not offer work visa sponsorship for this position. Starting pay: $85,000.00/yr to $120,000.00/yr; Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at Lutron Electronics is an Equal Opportunity – Affiative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics. #LEC1 #LI-PF1 #J-18808-Ljbffr