Team Lead - Full-time

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community. Learn how we are all working together to make purposeful employment possible for all central Iowans. Location: Headquarters: 5355 NW 86th St. Johnston, IA Job Id: 5962-2026 # of Openings: 1 Goodwill of Central Iowa is looking for an E-Commerce Fulfillment Lead to assist in leading our donated-goods retail E-Commerce operations, auctions, & employees with our values of love, kindness, and respect. Full-Time (40 hours/week) No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 7 am and 6 pm. This position requires a flexible schedule to assist any shift across the department and support business needs. Starting wage of $16.00-$17.00/hour dependent on relevant years of experience. Monthly bonus eligibility based on achievement of department goals! Annual merit increase eligibility based on individual job performance. Career Development Pathways Could Look Like: E-Commerce Assistant Manager - Assists with day-to-day department operations and supports training, coaching, and performance management to achieve key performance indicators and revenue targets in support of funding GCI’s mission. E-Commerce Operations Manager - Directs department operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission. Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores. Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission. Successful candidates have: Previous related full-time supervisory experience - e-commerce and online sales platform experience preferred Excellent customer service skills for daily employee and customer interactions Effective communication skills to coach others Efficient problem-solving abilities Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect A competitive retail industry compensation package. PTO increases after 1 year, 2 years, and 4 years! The E-Commerce Fulfillment Lead will assist in leading the Goodwill of Central Iowa (GCI) E-Commerce Fulfillment team and processes. This position will also regularly package, weigh, and label items for shipment sold from GCI e-commerce platforms. What you'll do: Engages the E-Commerce Fulfillment team to work collaboratively within GCI’s values of love, kindness, and respect. Assists with coaching, training, and leading E-Commerce Fulfillment employees to safely perform job duties including weighing, packaging, labeling, and shipping items sold on GCI auction sites. Assists in coordination of E-Commerce fulfillment to optimize safety, performance, quality, and meeting production goals. Sorts, weighs, packages, and creates shipping labels for sold items within department goals and deadlines. Performs data entry into shipping system, inventory database, and/or labeling system. Places department supply orders in sufficient quantities for efficient delivery, safe handling, and minimizing shipping risks related to breakage or loss. Oversees and performs proper cleaning of the E-Commerce work areas and equipment used. Safely uses equipment such as conveyors, shipping equipment, wheeled carts, or pallet jacks. Performs other duties as assigned. What you'll need: High school diploma or its equivalent, or a minimum of 2 years of any combination of military service, high school, or related full-time paid employment. Must have a minimum of one year of experience in warehouse, e-commerce, shipping, or related industry. Proficient in performing online data entry and effectively using Microsoft Office Suite including Outlook, Teams, Word, and Excel. Lead or supervisory experience preferred. Experience training others is a plus. Must possess strong interpersonal skills and communicate effectively verbally and in writing. Knowledge of retail industry processes and expertise in e-commerce best practices related to online listing and sales. Ability to manage multiple priorities, solve problems, and meet goals. Ability to work both independently and with a team effectively and flexibly. Must be able to perform basic math. Ability to use a computer or electronic handheld device to enter or retrieve data. Must be able to pass a criminal background check and dependent adult and child abuse background check. Physical Requirements Ability to occasionally carry, lift, push or pull up to 40 pounds. Ability to consistently carry, lift, push or pull up to 20 pounds. Ability to tolerate occasional variations in work environment temperature. Ability to be active (such as moving, walking, reaching, grasping) or stationary for long periods of time. Must have visual acuity to determine accuracy of work assigned or make general observations of items, facilities, or structures. Ability to repetitively use fingers and hands to work at a computer, grasp, feel, and move objects. Working Conditions Variant work environment temperature. Goodwill of Central Iowa and our affiliates are Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. At goodwill,We Value Love Kindness and Respect Explore the Benefits of Working at Goodwill of Central Iowa Great benefit opportunities for both part-time and full-time employees including health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa. Goodwill of Central Iowa and our affiliates are Affiateve, Equal Opportunity Employers (EOE/M/F/Vets/Disability) and E-Verify Participants. #J-18808-Ljbffr