Manager, Billing and AR Follow-up - 40hrs

Billing Manager

The Billing Manager oversees the billing operations for hospital/professional services. Under minimal supervision of the Director of Revenue Cycle the Billing Manager coordinates and manages the revenue cycle functions, including but not limited to billing, insurance follow up, cash application, patient credit balances, denial management, mail, scanning, data entry and other miscellaneous functions. The Manager provides direction and support to staff, promotes staff development and collaborates with other managers, directors and administrative staff to ensure operations function in a safe, effective, and fiscally responsible manner. The Manager monitors key metrics and reports to ensure all activities are being completed by staff timely and accurately. This position is responsible for monitoring collections and denial trends specifically significant changes and/or any anomalies. This position monitors and interprets reports, including denial reports, monthly A/R reports and all other reports as necessary. The Manager ensures the accuracy of net revenue and the timeliness and appropriateness of billing and collections. The Manager conducts quality and productivity reviews of staff members and provides feedback on performance. The Manager also participates in the hiring and disciplining of staff members. This position is also responsible for organizing, scheduling, and supervising staff to ensure adequate coverage, as well as prompt responses to issues, concerns, and/or complaints. The Manager is also responsible to maintain a working knowledge of functions throughout the billing department. The Manager works closely with IS and the Rev Cycle Systems teams and vendors to ensure the highest level of technology is being utilized throughout the Epic billing Modules.

Supervisory responsibilities include Kronos, performance management, Q&A Audits.

Qualifications

Education and/or experience required: Bachelor's degree in Healthcare Management or related field, or an Associate degree plus 3 to 5 years relevant experience required. Experience working as a Supervisor or Lead preferred. Epic experience and working knowledge of Resolute Hospital and Professional billing modules preferred.

Knowledge, skills and abilities required: Knowledge of state and federal regulations as they pertain to billing processes and procedures; Knowledge of insurance claim processing and third party reimbursement; Knowledge and detailed understanding of all negotiated agreements; Knowledge of the principles of Information Management in order to effectively analyze and make decisions; Demonstrated leadership in establishing and achieving goals; Ability to communicate effectively both orally and in writing, strong computer and math skills required; Skill in problem solving in a variety of settings; Skill in technical or professional accounting; Skill in time management and project management; Ability to work efficiently under pressure; Ability to operate a computer and related applications; Ability to apply appropriate supervisory, management and leadership techniques in an operational setting; Ability to work independently and take initiative; Ability to demonstrate a commitment to continuous learning and to operationalize that learning; Ability to deal effectively with constant changes and be a change agent; Ability to deal effectively with difficult people and/or difficult situations; Ability to willingly accept responsibility and/or delegate responsibility; Ability to set priorities and use good judgment for self and staff; Ability to exercise independent judgment in unusual or stressful situations; Ability to establish and maintain effective working relationships.

Job Info

• Job Identification 5380
• Job Category Management
• Posting Date 07/10/2026, 06:47 PM
• Job Shift Day
• Locations 10 Columbus Blvd, Hartford, CT, 06106, US (Hybrid)
• Scheduled Days and Hours Monday-Friday: 8:00am-4:30pm