Associate Manager | In-Store Member Engagement

About the Role In this role, you will be responsible for executing in‑store loyalty engagement programs and providing actionable insights through reporting and analysis. You will operationalize planned activities across stores, working with field leadership and HQ partners by leveraging data to optimize performance and results. This role requires strong MS Excel skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment. What You’ll Do Partner with Store Operations, Field Leaders, and HQ teams to implement loyalty initiatives that drive customer acquisition, retention, and brand loyalty. Build and maintain reporting tools to track program performance, identify trends, and highlight opportunities for improvement. Analyze data to provide insights that inform decision‑making and optimize in‑store loyalty programs. Support execution of seasonal and promotional programs in stores, ensuring alignment with business priorities and operational readiness. Coordinate communications and training materials for field teams to ensure successful program adoption. Prepare and distribute clear, actionable reporting for field teams and business partners. Manage project timelines, resources, and deliverables; track progress and elevate risks as needed. Adapt team priorities to respond to customer and business partner needs. The role is highly hands‑on and requires flexibility, a strong sense of ownership, and a willingness to support a range of projects as business needs evolve. Who You Are Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts) and experience creating reporting dashboards. Strong analytical skills with ability to interpret data and translate into actionable insights. Solid understanding of retail operations and loyalty programs. Strong communication skills to influence and collaborate across teams. Ability to manage multiple tasks and deadlines while maintaining attention to detail. Problem‑solving mindset with ability to adapt quickly to changing priorities. Benefits Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. See more of the benefits we offer. Equal Opportunity Statement Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity. Salary Range: $93,700 - $121,800 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. #J-18808-Ljbffr Gap Inc.