Quality Assurance Administrator

Job Description

Job Description

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment

 

General Summary :

Reporting to the Sr. As the Director of Business Analysis and Quality and the Quality Assurance Administrator, the Quality Assurance Administrator will be responsible for ensuring quality across all services and programs within the
Safer Counseling and Wellness Center at Safer Foundation.

This position will work closely with case management staff ensuring that all quality targets are being reached and that any changes needed to meet these targets are carried out. He/she will also work closely with management to design processes, flow charts, and system programming requests/changes within the Safer Counseling and Wellness Center services and programs as well as interface with other Safer programs/departments.

Satisfactorily pass all relevant screening and criminal background checks.

 

Performance Results Description

 

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

 

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

 

Essential Duties and Responsibilities:

 

Stakeholder Interface and Service:

• Regularly perform audits amongst staff and various programs developing corrective action plans and discussing and troubleshooting issues and trends with various program managers and staff within the electronic case management record (salesforce)
• Interface with management, program staff, administrative staff, and in some cases funders to understand service delivery designs and outcomes to inform quality improvement strategies.
• Be knowledgeable of and follow internal policies that detail process and timeline for escalation of issues
• Create quality assurance plans and protocols and audit tools for each line of service and program within the Safer Counseling and Wellness Center;

 

Tracking, Document, and Reporting:

• Develop reports including extracting and manipulating data from our electronic case management (ECM) system;
• Set benchmarks in regard to improving operational processes and client/patient satisfaction;
• Translate and map elements from service designs to fields and values within various segments of Safer’s ECM
• Design reports pulling from these fields and translate data for various reports as required by contracts and funders, internal needs, and other ad-hoc purposes.
• Monitoring the following documents and activities:
• Client records to ensure that referrals, activities, and services are properly documented in the Salesforce Birdseye case management system.
• Ensuring that there is documentation of providers informing clients of their right to confidentiality, and to information concerning laws relating to court involvement.
• Ensuring that there is documentation that providers inform clients of all laws as they relate to all areas that affect individuals who are receiving services.
• Ensuring that there is a written informed consent on file whenever there are discussions concerning the client with individuals or organizations outside the treatment facility.
• Ensuring that the written informed consent is time-limited, content-specific, person-to-person, signed, and witnessed
• Draft Standard Operating Procedures (SOPs) and complimentary job aides to capture any distinct operational processes stemming from various contracts
• Ensure client files contain all documentation required by regulatory and funding requirements
• Identify trends and issues concerning inefficiency; make recommendations to implement improved processes.
• Create corrective action plan(s) in response to any problem areas arising from external audits.

 

Stakeholder Outreach and Recruitment:

• Conduct regular internal audits of patient files; identifying missing documentation and notifying staff to correct associated errors within Salesforce.
• Submit designs to and coordinate with Salesforce administrator(s) and MIS department for execution. Review drafts for accuracy; Address errors prior to going live.
• Develop and teach to the center’s quality improvement plan, along with complimentary job aides or guides for staff.
• In advance of audits from the state or other regulators, assemble necessary files and prompt staff, manager or director of needed information from center staff or other departments.

 

Required Knowledge, Skills and Abilities:

• Skilled attention to detail
• Complex problem solving skills
• Excellent written and oral communication and interpersonal skills and a proven ability to engage fully with peers, team members, leadership, and key stakeholders
• Demonstrated ability to prioritize and manage multiples tasks concurrently
• Excellent organizational skills
• Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.
• Ability to conduct audits, inspections, and investigations.
• Collect, analyze, and report data. Implement and monitor corrective actions.
• Write policies and procedures.
• Knowledgeable of ideologies and concepts regarding healthcare, social determinants of health, behavioral health, criminal justice – specifically reentry, and violence reduction.
• Knowledgeable about standardized performance metrics and standards used in the healthcare and behavioral health care field including but not limited to HEDIS measures and CLAS Standards.
• Knowledge of revenue cycle management concepts desired
• Knowledge of Medicaid preferred
• Knowledge of HIPAA and 42 CFR Part 2 preferred
• Experience in a nonprofit, social service organization, or a Community Based Organization (CBO) is a plus

• Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).
• Experience with creating pivot tables in Excel.
• Experience reading, comprehending, and translating technical language such as language found in administrative rules, contracts, and state law into relevant points for internal consideration or action.

• Must be able to write and communicate clearly and effectively present information in individual, small, and large group settings.
• Service oriented and flexible to meet changing business needs; ability to work well under pressure.
• Experience using and performing programmatic functions or designing reports in electronic record management systems; experience with Salesforce Birdseye a plus.
• Experience using SQL, Crystal reports, or other reporting software to develop queries and generate custom reports required.

 

Education and Experience:

• Bachelor’s degree in Health/Human Services, Computer Science, Business or Analytics
• Master’s degree in Social Work, Psychology, Counseling or related field preferred.
• Minimum 3 years of professional experience performing similar work at a substance use treatment provider or behavioral health provider in Illinois.

 

Applicants must be authorized to work in the United States without current or future employer sponsorship. Safer Pathways is unable to sponsor or take over sponsorship of employment visas, including H-1B, TN, E-3, or other employment-based visas.

Additional Information:
Safer Pathways Center is committed to fair chance employment and to considering applicants based on their qualifications and ability to perform the role. Certain positions, however, are subject to mandatory screening and
eligibility requirements under state or federal law that may affect an individual’s eligibility for a particular role. Criminal history or other information identified through a required background screening does not automatically
disqualify an applicant from employment. Applicants will be informed of applicable screening requirements and will have an opportunity to review and address potentially disqualifying information before a final employment decision is made, consistent with applicable law.

Work Location & Residency Requirement : This is a hybrid position based out of our Chicago office, with a required in-office schedule. Employees in this role must live in Illinois, Indiana, Iowa, Wisconsin, or Michigan at the time of hire and keep their residency in one of these states throughout employment. Employees must also be able to report to the [office] location on all required in-office days. Safer Foundation is not set up to employ staff in other states, so we cannot consider candidates who live outside these four states.

 

Safer Foundation is a drug-free workplace. 

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

No Phone Calls Please