Front Office Supervisor

Front Desk Supervisor Location: The Bradley, Fort Wayne, Indiana. Responsibilities Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. Supervise the daily shift process ensuring all team members adhere to standard operating procedures. Conduct pre‑assignment of hotel rooms, including VIPS, repeat guests, all packages, and any special requests. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Maintain the Sundries shop, keeping up with inventory and ordering as necessary. Train all Front Desk Agents to provide exceptional customer service. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications Must be available to work a flexible schedule to include nights, weekends, and holidays. High school diploma or equivalent. Previous hotel or resort experience preferred. Strong desire to make an impact on other people. Outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Compensation and Benefits Compensation and benefits are based on a wide array of factors, including skill set, years & depth of experience, certifications, and specific location. Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. EEO Statement Pyramid Global Hospitality is an equal‑opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr