Field Service Engineer - Remote

Quantum-Si is seeking a highly skilled and motivated Senior Field Service Engineer to play a critical role in scaling our global service organization. This individual will combine hands-on field support with the development of service processes, infrastructure, and best practices to support a growing installed base of advanced life science instrumentation. The ideal candidate is both technically strong and operationally minded, capable of resolving complex issues in the field while helping build the foundation for a world-class service organization.
Field Service Execution
Install, maintain, troubleshoot, and repair advanced life science instrumentation in customer laboratories
Perform preventative maintenance, calibrations, upgrades, and system validations
Support instrument relocations and ensure systems meet operational specifications
Customer Support and Escalation Management
Diagnose and resolve complex hardware, software, and system integration issues
Serve as a technical escalation point for critical customer issues
Collaborate with internal engineering and support teams to drive rapid resolution
Service Infrastructure Development
Develop and refine service procedures, manuals, and troubleshooting protocols
Partner with product management and commercial leadership to define service contract offerings
Help establish global service models including training programs, parts strategies, and depot operations
Contribute to the development of service documentation including IFUs,manuals,knowledge base articles, FAQs and training videos
Support Sales and Field Applications teams with pre- and post-sales activities
Provide feedback from the field to inform product design, usability, and reliability
Document all service activities in CRM or case management systems
Track and report key service metrics including uptime, response time, and resolution performance
Manage multiple service cases and projects simultaneously
Deliver a high level of customer satisfaction as measured by service feedback and retention
Support instrument connectivity in customer environments including secure networks
Enable remote diagnostics and cloud-based system integration
Work with customer IT teams to ensure compliance with security and data requirements
Bachelor's degree in engineering, Physics, or a related technical field
5+ years of field service experience supporting capital equipment in biotech, diagnostics, life sciences, medical device or equivalent industry
Experience connecting instruments to enterprise or cloud-based networks in secure environments
Proficiency with CRM or service management systems such as Salesforce
Strong communication and interpersonal skills with a customer-first mindset
Valid driver’s license and ability to obtain a passport for international travelas required
Serve as a technical expert and leader within the field service organization
Mentor and support the development of junior field service engineers
Drive continuous improvement in service operations and customer experience
This position is based in San Diego, California with significant field travel
Travel requirement of up to 70 percent, including overnight and international travel
Exposure to biological samples and hazardous materials may be required
Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.
Quantum-Si is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.
Quantum-Si does not accept agency resumes.