Guest Services Supervisor

GUEST SERVICES SUPERVISOR

Crossroads Hotel, Kansas City, Missouri

Reports to Director of Rooms, position is non-exempt

Help lead an incredible team of hotel ambassadors in our gorgeous, historic building. As the Guest Services Supervisor, you will collaborate with housekeeping, valet, sales, lifestyle and other departments to bring our dynamic, exciting space to life. Work in a respectful and progressive environment that values what people bring to the team.

WHAT'S IN IT FOR YOU

• 2024 + 2025 + 2026 Awarded "A Very Special Stay" One MICHELIN Key + Travel+Leisure's #13 Hotel Brand
• Earn up to $20.00 per hour, plus Paid Vacation, Sick Time, and Holidays
• 50% off food when you dine as a guest and reduced room rates for our sister hotels
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion

WHO WE ARE

With 131 luxuriously appointed rooms and several beautifully designed event spaces, the Crossroads is a loving renovation of two iconic KC buildings into a community-driven hotel. Come to stay, for an event or to see great art. Try our intimate and modern take on old world Italian, Lazia. Grab a drink or some anitpasta at the lively lobby cocktail bar. Head up to the rooftop beer garden where uninterrupted views and lively conversation co-conspire. With a story steeped in the history of Kansas City and America, we can't wait for you to leave your mark.

WHO YOU ARE

You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion is appreciated, supported and expected. You are humble and understand the need to work side by side with others. You take feedback seriously in an effort to improve upon processes. You love the collaborative environment you find in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.