Clinical Coordinator

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Clinical Coordinator who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Bilingual Spanish Speaking Clinical Coordinator! We offer weekly pay between $22.00-$26.00 an hour! Office hours Monday -Friday 9am-5:00pm or 9:30am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Coordinates client and employee schedules by understanding care plans, ordered frequency, and schedules patients/clients with the appropriate clinical team member(s).

• Positively communicates with patients/clients and family, encouraging them to ask questions and helping them explore ideas and ways to improve their Help at Home experience creating Great Starts, Meaning Moments, and Great Days!

• Communicates with patients/clients regarding satisfaction with employees and service.

• Nurtures and maintains positive relationships with patients/clients.

• Identifies opportunities to improve services to patients/clients, new and existing, using positive customer service techniques.

• Reports situations involving complaints, incidents, or risk and injuries to employees immediately to the Clinical Manager.

• Communicates regularly with direct care employees, noting good work performance, identifying problems, and communicating issues to the Clinical Manager.

• Develops strong working relationships with patient/clients, field staff, internal ancillary office staff, case managers, and referral sources.

• Creates and modifies system schedules accurately and timely, always maintaining up-to-date.

• Runs reports from the system to enhance effectiveness of care delivery as required.

• Participates in staff meetings and may provide reports in preparation for team conferences or as otherwise directed by the Clinical Manager/Director of Clinical Services.

• Monitoring completion of visits and completed documentation and notifying Clinical Manager regarding any untoward trends identified.

• May be on-call after hours for assigned Agency or service area as needed and assigned.

• Light clerical and office duties as needed.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You'll Bring:

• Excellent organizational skills: ability to multitask and manage multiple responsibilities

• Strong problem-solving skills

• Excellent verbal communication skills, primarily on the telephone

• Mature demeanor needed for directing others on cases

• Better than average ability to use standard Microsoft Office software and scheduling software

• Proficient with Microsoft Office Suite, Salesforce.com, HHAexchange.com

Education and Experience:

• High school diploma or GED required.

• Minimum of one (1) year of experience working in the health field or medical office environment.

• Previous experience in schedule coordination, preferred.

• Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for this population.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.

• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $22.00 - USD $25.00 /Hr.