Frauds and Disputes Specialist

Job Description

Job Description

Gurstel Law Firm, P.C. – Fraud and Disputes Specialist 

  JOB SUMMARY 

The Centralization Department within Gurstel Law Firm. P.C. is a Department of four separate team; Judgment Entry, Mail Entry, Frauds & Disputes and Affidavits. The team consists of specific employees that specialize in each of their individual tasks.  These sections have been identified as having similar job functions across all of the Firm’s states and therefore, identified to be housed within a specific team for consistency, both with regulatory concerns and client directives.   

PRIMARY JOB FUNICTIONS/RESPONSIBILITIES:

As a Frauds & Disputes Specialist, you will be responsible for performing a variety of tasks including, but not limited to:

• Handling of all of Firm’s Fraud and Dispute claims in accordance with all applicable policies, procedures and client directives.   
• Review of correspondence to ensure accuracy of information entered into the database system for proper reporting to clients. 
• Report, as necessary, any and all Fraud and Dispute claims to clients, in accordance with applicable policies and procedures.    
• Uploading correspondence and applicable information to clients via client portal, e-mail, etc.
• Pull work queues to promptly review all pending claims for next steps.
• Draft applicable responses for attorney review and approval.
• Perform general clerical duties including data entry, scanning, photocopying, collating, and faxing.
• Work with Attorneys and Clients to properly handle fraud and dispute claims. All other duties as assigned.
• Position might have the availability to work remotely with some office time, depending upon Manager/Director/Human Resources approval. 

QUALIFICATIONS AND SKILLS

• Responsible individual who is able to work both independently and in a team environment. 
• High School diploma or equivalent GED 
• Legal field certificate/2-yr degree (experience may be substituted for education),
• Background in Retail Claims and Creditors’ Rights Laws preferred
• Competency in Microsoft applications including Word, Excel and Outlook. Organizational.
• Excellent verbal and written communication skills.
• Experience with basic office hardware such as scanners, fax machine, copiers, etc.
• Ability to multi-task in a fast-paced environment.
• Strong attention to Detail.
• Superior problem-solving skills.
• Demonstrate a strong work ethic and dependability.

TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute. Travel into office to complete work as needed. 

COMPETENCIES

• Adaptability 20%
• Productivity 12.5%
• Accountability 12.5%
• Teamwork 20%
• Communication 20%
• Initiative 7.5%
• Sense of Urgency 7.5%

COMPENSATION AND BENEFITS 

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays 

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.   

CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity . We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE- Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.