Senior Customer Services Clerk - City of Fresno

Senior Customer Services Clerk

Salary $4,813.00-$5,767.00/Monthly

The City of Fresno is offering an exceptional career opportunity for an experienced, customer service professional.

As a Senior Customer Services Clerk, you will lead staff, support complex customer inquiries, and ensure efficient, accurate, and courteous processes. If you are a detail-oriented problem solver, apply now!

Duties may include, but are not limited to, the following:

• Resolve customer inquiries regarding rates, fees, services, and regulations.
• Assist staff in addressing complex and difficult customer service issues.
• Produce bills, reports, and files using standard software applications.
• Contact customers regarding service, billing, and tax assessment concerns.
• Train and provide lead direction to customer service and clerical staff.
• Process payments, research returned checks, and determine appropriate charges.
• Grant extensions, establish payment plans, and adjust utility bills as needed.
• Research transactions and input accurate adjustments and corrections.
• Communicate with other agencies and support departmental procedures.
• Perform related duties as assigned.

The duties, work location, and schedule of this position may vary by assignment, please inquire about specific details if called upon for an interview. Explore the job specification for additional position details.

The current vacancies exist in the Retirement Department. This classification also exists in the Planning & Development, Public Utilities, and Finance departments. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Fresno Regional Workforce Development Board