Patient Access Representative

Job Summary and Responsibilities

As our Patient Access Representative you will serve as the essential first point of contact for patients ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration verifying insurance eligibility and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments process medical records and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities provide clear estimates of liabilities and collect payments at the time of service. Your daily responsibilities will also include answering inquiries routing calls maintaining a professional front-office environment and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software including Microsoft Office (Word Excel) and data entry along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication upholds strict HIPAA privacy standards and is dedicated to providing high-quality patient-centered care.

Job Requirements

• High School Graduate upon hire or
• High School GED upon hire and

Preferred

• 1 year relevant experience in healthcare patient access setting is preferred along with knowledge of the following: patient registration procedures and documentation knowledge of health insurance payers and real-time insurance eligibility verification

Where Youll Work

At CHI Health Creighton University Medical Center - Bergan Mercy our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services includes trauma services heart and vascular care emergency services surgery maternity cancer care and diagnostic imaging.

Required Experience:

Unclear Seniority