Post Closing Escalation Specialist

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Post Closing Specialist is responsible for resolving routine and complex post-closing escalations in a timely, accurate, and compliant manner. This role requires strong analytical skills, attention to detail, and the ability to navigate loan-level changes while ensuring adherence to investor and agency guidelines. This role requires excellent customer service skills, the ability to build collaborative cross-functional relationships, and communicates clearly and professionally and exhibits a strong sense of ownership. Essential Job Duties and Responsibilities: Post-Funding Loan Modifications Review and process post-funding loan modification requests, including removal of creditor payoffs and resolution of short-funding issues. Facilitate the re-approval process, including running DU/LPA as needed and validating guideline compliance (GSE, FHA, VA). Collaborate with internal departments to evaluate risk and impact of requested changes. Ensure all loan-level changes are thoroughly documented, including rationale, approvals obtained, and final resolution. Respond to escalations within expected service level agreements while maintaining accuracy and compliance standards. Post-Funding Refunds & Title Coordination Partner with title companies to manage and direct post-funding refunds. Determine how to administer post-funding refunds. Ensure accurate documentation and processing of all refund transactions. - Communicate clearly with stakeholders regarding status and resolution. Departmental Coverage & Support Provide cross-functional coverage within the Post Close department. Support departmental workflow to ensure service levels and maintained. Required Skills, Knowledge and Abilities: 4-6 years relevant Mortgage experience Manage time, prioritize competing tasks, and work independently in a fast-paced environment. Experience running Loan Product Advisor (LPA) and Desktop Underwriter (DU), along with a strong understanding of GSE, FHA, and VA guidelines, is required. Prior experience in loan processing, underwriting, or post-closing operations is highly preferred. Strong attention to detail. Ability to meet rigorous deadlines. Excellent written and oral communication skills Able to work independently and support a team atmosphere. Proficiency with all MS Office applications (Word, Excel, Outlook, etc.) Encompass experience a plus. Professional demeanor and attire Compensation:$27.07 - $ 34.23/hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.