Accounts Receivable & Customer Service Specialist

Job Description

Job Description

We're partnering with one of the Capital Region's most established and steadily growing service organizations to add an Accounts Receivable & Customer Service Specialist to their team. This is an excellent opportunity to join a collaborative, long-tenured group where you'll receive hands-on training, enjoy strong leadership support, and build a long-term career with a company that genuinely invests in its employees.

As business continues to expand year after year, they're excited to grow their team to stay ahead of demand, support their existing staff, and maintain the exceptional customer experience their customers have come to expect. This continued commitment to service excellence has been a key contributor to the company's ongoing success and strong reputation throughout the region.

If you're looking for a stable opportunity with a positive culture, strong mentorship, and room to grow, we'd love to connect with you.

What You'll Be Doing

• Review and process customer invoices with accuracy and attention to detail
• Verify labor, materials, equipment, and service charges prior to invoicing
• Apply customer payments and support accounts receivable activities
• Communicate with customers regarding invoices, payment terms, and account inquiries
• Research and resolve billing discrepancies and customer concerns
• Follow up on outstanding invoices and collections-related matters
• Maintain accurate account records and customer documentation
• Partner with office staff and field personnel to support daily operations
• Prepare reports, correspondence, and other administrative documentation as needed

What We're Looking For

• 1+ years of AR, billing, invoicing, collections, or related experience
• Strong customer service skills with excellent attention to detail
• Organized, dependable, and comfortable in a fast-paced environment
• Positive team player with a willingness to learn
• Preferred Experience Collections, ServiceTitan, or service industry experience
• HVAC, plumbing, construction, or mechanical industry exposure
• Sage Intacct knowledge a plus

Why Join This Team?

• Collaborative, long-tenured team environment
• Hands-on training and mentorship
• Supportive leadership with minimal micromanagement
• Stable, growing company with opportunities to grow

Who Thrives Here?

• Friendly, positive professionals who build strong relationships
• Quick learners who take ownership of their work
• Reliable individuals looking for a long-term opportunity

Schedule

• Monday-Friday, 7:30 AM-4:30 PM
• 42.5-hour workweek with built-in overtime

Interested?

We'd love to tell you more about this opportunity.

Apply now and contact Mary Christman or Kara Lyon today at View phone number on us.fitly.work to learn more. We look forward to speaking with you!

• Experience working in accounts receivable, including billing, cash application, and collections activities.
• Background handling commercial collections with a detail-oriented and customer-focused approach.
• Ability to investigate and resolve payment, billing, or account discrepancies accurately.
• Strong written and verbal communication skills for client interactions and internal collaboration.
• Proficiency in customer service and client communication in a finance or accounting environment.
• Detail-oriented work style with the ability to manage multiple priorities and meet deadlines.
• Comfortable working with financial records, aging reports, and payment documentation.