Part Time Universal Banker

Compensation and Benefits At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (bonus and/or commission) and may include long-term incentives (stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave, and generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401(k) plan with company match, and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Part‑Time Universal Banker Pay Range : $17.50–$22.00 per hour. Position Summary The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees will display effective communication skills and exhibit a good knowledge of the products and services offered. They are also responsible for offering referral opportunities that result in outcomes that define excellent customer service. A trainee will remain in the role until they have proven their ability to effectively place customers in the correct mix of product and services through needs‑based questioning. They must regularly meet and/or exceed performance and production goals established by the Banking Center Manager. Primary Accountabilities Have institutional knowledge of banking. Receive cash and checks for deposit, verify amounts, examine endorsements, review checks for possible fraud including holds. Examine cash carefully to guard against counterfeit bills. Cash checks for customers in accordance with bank policy. Enter transactions into the computer system and issue receipts. Provide accurate customer service, including balancing the cash drawer throughout the day to reduce and eliminate teller differences. Understand basic knowledge of deposit and lending products & services. Identify correct product types through needs‑based questioning, building and deepening customer relationships, determining needs and referring business partners. Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior employee. Develop sales and product knowledge to achieve personal and team goals as set. Track and monitor sales and opportunities in the customer information software. Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services. Proactively participate in outbound teleconsulting to promote and expand current client relationships. Actively participate in weekly huddles and one‑on‑one coaching sessions. Serve as relief and/or backup teller in other Midland States Bank locations. Complete all assigned learning activities timely. Demonstrate and model Midland States Bank core values that support the bank’s culture. Participate in bank‑sponsored community activities and initiatives. Occasionally may require travel for training and team meetings, or travel within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Sales and customer service background. Ability to stand for extended periods of time. Ability to lift and transport coin and currency bags weighing between 25 lbs and 50 lbs. Other Desired Qualifications: Multilingual speakers are encouraged to apply. Competencies Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being authentic Emotional intelligence Self development Being flexible and adaptable Equal Opportunity and Commitment to Diversity At Midland States Bank, we’re proud to be an Equal Opportunity and Aff…(truncated for brevity)… Reasonable Accommodation If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr Midland States Bank