Insurance CSR Representative

Job Description

Job Description

About the Role:

Join the Mey's Insurance Services team in Jurupa Valley, CA. Our company focuses on Personal Line sells to bilingual/spanish speaking customers.This exciting role offers you the chance to make a difference in people's lives while working in a dynamic environment.

Responsibilities:

• Answer phones and make phone calls to answer cusomer questions and provide insurance quotes. 
• Provide exceptional customer service to clients regarding their insurance inquiries.
• Process policy sales, changes, renewals, and cancellations efficiently.
• Assist clients in understanding their insurance coverage and options.
• Maintain accurate records and documentation of client interactions.
• Collaborate with insurance agents to resolve client issues promptly.
• Stay updated on insurance products and industry regulations.
• Identify opportunities for upselling additional coverage to clients.
• Ensure compliance with company policies and procedures.

What We Offer:

• 40+ hour work week, full-time
• Base salary + commission
• Sick Leave
• Paid Vacation
• Paid Holidays

Requirements:

• Perfsonal Line Insurance experience preferred.
• California insurance license is a plus.
• Spanish speaking required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in basic computer skills and insurance software.
• Ability to thrive in a fast-paced environment.
• Customer-focused attitude with a passion for helping others.
• Previous experience in customer service or insurance industry preferred.
• Reliable attendance and punctuality
• Must be available for rotating Saturday work

Mey's Insurance Services has been serving the Jurupa Valley community for over a decade, providing top-notch insurance solutions tailored to meet our clients' needs. Our commitment to customer satisfaction and employee growth makes us a beloved choice for both clients and team members alike.