Security Officer

SUMMARY Reports to the Security Manager and is responsible for monitoring utilization of restricted parking areas, patrolling the assigned parking areas, and reporting any unusual or suspicious activities to the Security Dispatcher for investigation. Protects Hospital buildings, assets and premises as assigned and provides a safe and secure environment for patients, employees and visitors. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES Is aware of all building locations and parking areas on the hospital complex, observes unsafe conditions, and reports them to Security (Base) for investigation to ensure a secure and safe environment of care. Patrols assigned areas to prevent fire, theft, vandalism and intruders. Monitors conduct of visitors on Hospital premises; confronts unauthorized persons for questioning as needed. Reports security and safety violations and/or fire hazards to appropriate personnel. Challenges any individual acting suspiciously. Provides security presence for suicide/combative patients and restrains when requested by medical staff. Participates in security investigations, maintains records and prepares incident reports and other documents pertinent to security activities. Secures offices and facilities as required. May be asked to secure certain personal articles of visitors or lost and found articles and maintain a log of items received. Checks building and department doors in Hospital complex, after hours, to ensure they are locked. Controls parking and traffic flow; enforces parking regulations. Assists employees, if feasible, who have minor problems with their vehicles. May assist visitors with giving directions to departments within the Hospital, escorting them if necessary. Checks people entering after visiting hours, preventing entrance of unauthorized or undesirable persons. Asks for visitor's destination with Hospital campus, contracting Hospital personnel to verify appropriateness of visit. After communication with others Security personnel, may forcibly eject inebriated or uncontrollable persons from premises with assistance as necessary from other Security personnel. Provides escort services to bank for fiscal service employees depositing funds and to parking areas for employees working morning, evening or night shifts. Escort services may require driving the hospital owned/leased motor vehicle including greeting passengers with courtesy and tact, and providing assistance as necessary for safe vehicle entry and exit. Responds to "Codes" according to policy and procedure. Responsible for proper handling, usage and maintenance of Hospital radio equipment including replacing batteries or arranging for repairs as needed. Performs all duties in a safe and professional manner and in accordance with established Brown University Health policy and the Fleet Risk Control Policy and procedures. Performs other duties as necessary or assigned. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE Completion of high school or equivalent to deal effectively with Hospital employees, patients and the public. Interpersonal skills to interact with patients, visitors and employees, physical ability to stand and walk for long periods of time and visual acuity in order to observe activities in assigned area. Active Driver's License required, RI Driver's License preferred. Manual and motor skills to drive and park security vehicles according to licensing standards of the State Department of Motor Vehicles. Must have good driving record, meet and maintain the appropriate and valid driver's license in order to operate assigned motor vehicles as required by the Federal Motor Carrier Safety Regulations and in accordance with the Brown University Health Fleet Risk Control Policy. Alert driving training is required prior to operating a Brown University Health vehicle. Crisis Prevention Intervention Certification (CPI) is required within 90 days of employment; certification must be maintained, and all criteria and standards of the CPI must be met. Customer Service Training must be completed within 60 days of employment. EXPERIENCE Previous training in security techniques or directly related job experience. One to three months of on-the-job experience to become familiar with Hospital complex, policies and procedures. 3+ years' experience preferred in hospital security, police, emergency medical, or customer service. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Works in all environments within the hospital complex, including offices, patient care environments, parking areas, buildings, control rooms, etc. Must be able to remain standing for long periods of time. Capable of running up several flights of stairs to provide assistance and to be able to complete services. Must be able to carry weights in excess of 50 lbs. for 100 feet. PAY RANGE $19.03-$31.39 EEO STATEMENT Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. LOCATION The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 WORK TYPE sun, sat, days, thurs 2nd shift WORK SHIFT Day DAILY HOURS 8 hours DRIVING REQUIRED Yes #J-18808-Ljbffr