General Manager

Job Description

Job Description

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Summary: The General Manager is responsible for overseeing the operations, administration, and strategic direction of Womans Health Department. This role involves managing staff, optimizing resources, ensuring compliance with regulations, and enhancing the quality of patient care. The General Manager collaborates with medical and administrative teams to achieve organizational goals and improve overall operational efficiency.

Job Responsibilities

❖ Directs, supervises, and coordinates all functions and activity of the Essen Health Care
❖ Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors and office managers.
❖ Ensures maximum productivity and efficiency within their practices
❖ Consults with and advises the Regional Manager relating to the operation of the facility
❖ Provides leadership, direction and administration to the staff and medical team of Essen Health Care
❖ Build and maintain provider’s schedule
❖ Responsible for reporting monthly Incident Reports
❖ Reviews both office and medical supply lists
❖ Audits staff timesheets prior to payroll submission
❖ Responsible for personnel functions including probationary evaluation and counseling of employees
❖ Monitors “no-show” rates and cancellation rates
❖ Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPPA etc.
❖ Ensures adequate orientation, continuing education, and performance review of all employees
❖ Maintains adequate staffing levels and qualifications to meet patient needs
❖ Responsible for overseeing the maintenance of their facilities
❖ Serves as primary liaison with all reimbursement agencies
❖ Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities
❖ Responsible for clearing up PL Log monthly
❖ Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company
❖ Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports

Medical Staff Committees; attends Medical Staff Meetings as required

Required Qualifications

Education/Certifications/Licenses:

• Bachelor’s degree
• Medical Background preferred (Medical Assistant, Nurse, Physical Therapist, Physician Assistant)
• Three (3) years’ healthcare management experience preferred
• Bilingual in Spanish speaking is highly preferred
• Efficient in Microsfte Office
• ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.