IT Engineer L2 (Managed Services Industry)

Leading MSP with over four decades of experience helping private companies and government entities modernize and secure their IT infrastructure. We specialize in cybersecurity, cloud computing, network/server management, and desktop/application support. Our commitment to employee development is unmatched — we provide hands-on training, cover certification costs, and offer paid time during business hours to help you grow your skills and advance your career.

What You’ll Do:

• Resolve escalated, complex technical issues beyond Level 1 capabilities
• Act as a go-to expert for troubleshooting systems, applications, and network infrastructure
• Manage incident tickets with SLA compliance and clear communication
• Assist with designing, testing, and deploying solutions to improve system reliability
• Document processes, resolutions, and best practices to empower the support team
• Collaborate closely with Level 3 support, sysadmins, and project teams on ongoing initiatives
• Drive continuous improvement through process automation and system optimization

Must-Have:

• Strong experience in advanced technical troubleshooting within an MSP environment
• MSP industry experience is a must 2+ years
• Ability to work humbly, collaboratively, and with a strong work ethic
• Excellent communication and documentation skills
• Passion for learning and improving IT service delivery

Compensation: $70,000 - $85,000+ benefits and bonuses

Location: Fullerton, CA Hybid

Benefits:

• Health insurance coverage
• Generous PTO and paid holidays
• Sick leave
• Mileage reimbursement for onsite visits
• Certification cost reimbursement
• Bonus eligibility