PBX Operator - PD Variable

PBX Operator - PD Variable

PBX Operator - PD Variable MLK Community Hospital & Foundation 1680 E. 120th St. Los Angeles CA United States of America Onsite Support Services Hourly $21.50 - $21.50 Pay Rate Type Hourly Salary Range (Depending on Experience) $21.50 - $21.50

Schedule: Candidates must have flexible availability to start at 6 AM, 2 PM, 6 PM, or 10 PM and be able to work weekends.

Position Summary

Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.

Essential Duties and Responsibilities

1. Answering Calls
• Answer all PBX calls in a timely, courteous and professional manner.
• Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
• Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
2. Codes and Stats
• Handle all emergency situations such as codes, stats and disasters in a timely and accurate manner.
• Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
• Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
3. Policies and Procedures
• Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
• Monitors alarms and initiates responses in accordance with hospital policy.
• Assist in training newly hired staff to the department.
4. Safety
• Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
• Notify department supervisor/director when appropriate. Reviewed by observation.
• Assists in resolving telecommunications equipment failures. Reviewed by observation.
• Completes 1-3 goals/objectives assigned for the performance period
• Goals and objectives completed on time.

Position Requirements

A. Education

• High School Diploma or equivalent work experience.

B. Qualifications/Experience

• Ability to work under stress, fast paced and stay organized.
• Friendly; enjoys working with the public.
• Detail-oriented.
• Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision.
• Customer service experience required.
• Six months Operator experience or completion of training program preferred.
• Hospital PBX experience preferred.

C. Special Skills/Knowledge

• Working knowledge of Microsoft Office including Excel.
• Ability to write, speak and read Spanish is preferred.