Loss Prevention Investigator

Loss Prevention & Asset Protection Specialist

Utilize Loss Prevention & Asset Protection techniques and experience to prevent and recover lost or stolen company assets by conducting high-level investigations and coaching staff on proactive tools needed to detect and prevent misappropriate of company resources

Role and Responsibilities

• Assist in the implementation of all loss prevention procedures at all Goodwill Central Texas locations by completing thorough investigations, including gathering evidence, conducting in-person interviews, collecting/writing statements, and preparing written reports.
• Maintain activity summaries, incident reports, observation reports.
• Serves as an in-house subject matter expert on the CCTV camera system and access control system and utilizes these systems to investigate loss prevention matters, security, and safety incidents.
• Assists with the Key Control and Asset Protection programs.
• Works closely with Safety/Security to maintain a positive security posture on Goodwill property.
• Works with Operations and Facilities on all new buildings and remodels with placement of CCTV cameras, access control and security equipment.
• Use of the POS exception reports and other LP tools (Think LP, GPS, Audits, etc.).
• Participates in retail inventory counts.
• Monitors and reviews POS exception reports and investigates incidents that show evidence of policy violations and/or theft.
• Works closely with Retail Managers and their District Managers in addressing specific Loss Prevention issues that pertain to each individual location and/or district.
• Attends meetings as a Loss Prevention subject matter expert as requested.
• Assists company leaders with all Loss Prevention related requests.
• Maintains a positive relationship with internal and external stakeholders including local municipal, State and Federal Law Enforcement.
• Ensure departmental equity and compliance with all company policies and procedures.
• Demonstrates ethics and comply with Corporate Compliance Program.
• Meets mandatory training requirements.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• High school diploma or equivalent.
• 5+ years loss prevention experience or related experience.
• Strong interpersonal, organizational and communication skills
• Intermediate skills in POS reporting.
• Intermediate skills in Microsoft Office and security camera and access control systems.
• Certification in Interviewing and Interrogation Techniques.
• Ability to maintain confidential information.
• Valid driver's license and reliable transportation.
• Flexibility in scheduling to accommodate business needs.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to use hands and fingers to operate a telephone and keyboard.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration. for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement:

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.