Financial Center Manager Associate

General Function The Financial Center Manager will participate in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role provides a robust learning approach to prepare successful candidates to lead a Financial Center after program completion. Essential Duties & Responsibilities Complete the FCMA roadmap and all onboarding activities from day one to program completion, including successful completion of a Consultative Selling Skills Certification. Become proficient at deepening consumer and small business customer relationships by providing a memorable customer experience. Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team. Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions. Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive ongoing support. Learn how to source, develop, coach and lead a team that reinforces core values and business strategies. Learn to cultivate a One Bank culture that proactively collaborates with business partners. Participate in activities that benefit the communities served. Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee. Additional duties as assigned. Supervisory Responsibilities Assist in providing employees timely, candid, and constructive feedback. Assist in the development of employees to their full potential and provide challenging opportunities that enhance employee career growth. Recognize and reward employees for accomplishments. Minimum Knowledge, Skills and Abilities Required College degree or two (2) or more years of leadership experience in a sales environment. Professional communication skills: represent Fifth Third Bank verbally and in writing. Ability to analyze credit and financial information. Ability to successfully execute and coach sales activities. Demonstrated business acumen. Sound decision-making capability. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Registration information available at mortgage.nationwidelicensingsystem.org. Working Conditions Normal office environment with extended computer screen use and periodic travel within the Bancorp footprint to attend meetings and/or training. Location Grand Haven, Michigan 49417 Benefits Benefits include a comprehensive program supporting physical, financial, emotional, and social wellbeing. Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr 3M HEALTHCARE