Implementation Project Manager

Implementation Project ManagerChicago, IL or Remote, USAAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivityAs an Implementation Project Manager at FourKites, you will lead enterprise-scale deployments of supply chain visibility solutions for Global 1000 companies. This role focuses on comprehensive program management, budget oversight, resource coordination, and delivery governance while ensuring successful adoption of our platform across complex logistics environments.You will serve as the central orchestrator managing timelines, budgets, risks, and cross-functional resources to deliver multi-million dollar implementations on time and within scope, while maintaining strong stakeholder relationships from C-suite to operations teams.Impact & Scope: Each program you manage directly transforms supply chain operations for major enterprises, delivering measurable ROI through improved visibility, reduced operational costs, and enhanced logistics efficiency across global networks.What you'll be doing:Program & Project ManagementOversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project successDevelop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementationsManage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parametersLead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholdersCoordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zonesEstablish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metricsIdentify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependenciesManage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordinationDrive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraintsStakeholder Management & CommunicationServe as primary point of contact for customer executive sponsors, IT leadership, procurement teams, and operations managers, facilitating all major project ceremonies including kickoffs, design workshops, UAT sessions, go-live planning, and post-implementation reviewsDevelop and deliver executive-level status reporting, including dashboard metrics, milestone achievement, risk summaries, and value realization tracking, while managing escalations and conflict resolution across customer organizations and internal teamsBuild strong relationships ensuring alignment on objectives, timelines, and success criteria, while coordinating seamless handoffs with Sales during contracting and Customer Success teams for post-implementation transitionsBudget & Resource ManagementCreate and maintain detailed resource plans allocating internal team capacity across implementation phases, tracking budget utilization including professional services hours, third-party integration costs, travel expenses, and managing Time & Materials (T&M) engagements with weekly timesheet review and variance analysisForecast resource needs 3-6 months in advance and optimize allocation across portfolio of concurrent projects, balancing team utilization with customer delivery commitments while managing vendor and partner relationships for supplemental resourcesSupply Chain & Technical CoordinationGuide technical teams through complex integrations with customer ERP systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan), TMS platforms, OMS systems, and WMS environments, overseeing data mapping, validation, and carrier onboarding activities including EDI 856/214 setup and API integrationsCoordinate integration testing across FTL, LTL, intermodal, ocean, and air transportation modes, facilitate technical design reviews, and oversee production cutover activities including go-live readiness assessments, rollback planning, and hypercare supportContinuous Improvement & Internal CollaborationAnalyze implementation performance metrics to identify trends and optimization opportunities, contributing to delivery playbooks, project templates, and best practice documentation while providing customer feedback to Product Management teamsCollaborate with Professional Services leadership on capacity planning and delivery methodology enhancements, mentor junior team members, and partner with Sales and Pre-Sales teams to support accurate scoping, SOW development, and timeline estimationAbout the team:The Global Implementation Project Management team is a high-performing, customer-obsessed group that thrives on tackling complex, enterprise-scale challenges together. We're known for our rigor, accountability, and calm execution under pressure—balancing structured program management with flexibility to meet each customer where they are. What makes this team unique is the trust and empowerment we operate with: project managers own outcomes end-to-end, partner closely across functions and regions, and continuously learn from one another while delivering meaningful impact for some of the world's most complex supply chains.Basic Qualifications:7+ years of project management experience delivering enterprise software implementations, with at least 3 years in supply chain, logistics, transportation, or ERP environmentsStrong supply chain domain expertise with working knowledge of transportation management, warehouse operations, order fulfillment, carrier management, and logistics executionProven track record managing project budgets of $100K+ including forecasting, variance analysis, and financial reporting to executive stakeholdersExperience managing multiple concurrent enterprise implementations (3-5+ projects) with competing priorities and shared resource poolsDeep understanding of ERP systems and supply chain software including integration patterns, data flows, and implementation best practicesFamiliarity with transportation modes (FTL, LTL, intermodal, ocean, air) and logistics documentation (BOL, POD, ASN/856, load tender/204)Experience with SaaS implementation models including discovery, configuration, integration, UAT, training, and go-live phasesStrong proficiency with project management tools (e.g., Jira, Asana, Microsoft Project, Salesforce) and collaboration platformsAble and willing to travel to customer sites for kickoffs, critical milestone meetings, and go-live support (10-20% travel expectation)Preferred Qualifications:Excellence in facilitating executive steering committees, managing escalations, and maintaining stakeholder confidence during challenging project phasesOutstanding written and verbal communication skills with ability to translate technical concepts to business audiences and vice versaExceptional organizational skills with meticulous attention to detail in documentation, schedule management, and deliverable trackingCustomer-focused mindset with genuine passion for helping enterprises solve complex supply chain visibility challengesAbility to thrive in fast-paced, dynamic environments with shifting priorities and ambiguous situationsCollaborative work style with proven success partnering across sales, product, engineering, customer success, and partner organizationsSelf-motivated and accountable with ability to work autonomously while keeping leadership informed of risks and issuesCompensationThe expected annual base salary range for this role is $130,000 - $150,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.Benefits include:Medical, Dental & Vision benefits starting on first