Dealership Experienced Used Car Sales Manager

Job Description

Job Description

Dealership Experienced Used Car Sales Manager

Bob King Hyundai | Winston-Salem, NC

Are you an experienced Automotive Used Car Sales Manager looking for an opportunity where your leadership, inventory management skills, and ability to drive profitability are recognized and rewarded?

Bob King Hyundai is seeking a high-performing Dealership Experienced Used Car Sales Manager to join our leadership team. This is an opportunity to work with one of the area’s most well-known automotive groups while leading a successful pre-owned operation focused on customer satisfaction, profitability, and team development.

If you have a proven track record of managing a successful used vehicle department and know how to build both gross profit and customer loyalty, we want to hear from you.

At Bob King Hyundai, we invest in our people because we know they are the driving force behind our success.

We Offer

• Competitive compensation with outstanding earning potential.
• Performance-based bonus opportunities.
• Strong inventory and purchasing resources.
• Established dealership with an excellent reputation.
• Ongoing manufacturer and leadership training.
• A collaborative leadership team committed to your success.
• Paid Time Off beginning as early as your 31st day of employment.
• Medical, Dental, Vision and Other Insurance options.
• 401(k) with company match.
• Employee discounts on service, parts and vehicles.
• Employee Appreciation Program featuring tickets to local attractions and community partnerships.
• Career advancement opportunities throughout Bob King Automotive Group.

Position Summary

The Used Car Sales Manager is responsible for leading all aspects of the dealership’s pre-owned vehicle operation, partnering with the General Manager. This includes inventory acquisition, merchandising, pricing strategy, sales performance, profitability, team leadership, and delivering an outstanding customer experience.

The ideal candidate is an energetic, results-oriented leader who understands today’s automotive market and has the ability to maximize both sales volume and gross profit while developing a high-performing sales team.

Responsibilities

Leadership

• Train, coach, and develop a successful used vehicle sales team.
• Create a positive, accountable, and customer-focused culture.
• Conduct daily sales meetings, coaching sessions, and one-on-one performance reviews.
• Motivate the team to consistently achieve and exceed sales objectives.

Used Vehicle Operations

• Manage all aspects of the dealership’s used vehicle inventory.

• Appraise trade-ins accurately and competitively.
• Purchase vehicles through auctions, wholesalers, and other acquisition channels.
• Monitor inventory aging and implement strategies to maintain an appropriate inventory turn.
• Ensure all inventory is properly reconditioned, photographed, and merchandised for maximum online and showroom appeal.

Sales & Profitability

• Monitor key performance indicators including closing ratios, gross profit, inventory turn, aging, and sales volume.
• Work closely with the Finance Department to maximize profitability and customer satisfaction.
• Ensure compliance with all dealership policies, lender requirements, and applicable laws.

Customer Experience

• Resolve escalated customer concerns professionally and promptly.
• Ensure every customer receives an exceptional purchasing experience.
• Promote transparency, integrity, and long-term customer relationships.
• Support dealership efforts to achieve outstanding Customer Satisfaction (CSI) scores.

Market & Inventory Management

• Utilize inventory management tools to maintain competitive pricing.
• Monitor online vehicle merchandising and digital retail performance.
• Partner with the General Manager to adjust inventory strategy based on market demand and dealership objectives.

Qualifications

We’re looking for a proven automotive leader who is passionate about developing people and delivering results.

Preferred qualifications include:

• Previous dealership experience as a Used Car Sales Manager required, 3-5 years preferred.
• Strong understanding of used vehicle valuation, acquisition, and inventory management.
• Proven history of increasing sales volume and profitability.
• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and closing abilities.
• Experience with dealership management systems and CRM software.
• Ability to analyze financial reports and key performance indicators.
• Professional communication and interpersonal skills.
• Proficiency in automotive industry software and Microsoft office tools.
• Valid driver’s license with an acceptable driving record.

What Sets You Apart

You’re someone who:

• Leads by example.
• Builds strong relationships with customers and employees.
• Makes data-driven business decisions.
• Understands how to maximize inventory turn and gross profit.
• Coaches’ others to reach their full potential every day!
• Maintains the highest level of professionalism and integrity.
• Thrives in a fast-paced dealership environment.