Product Operations Program Manager

Product Operations Program Manager

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for: 

We are seeking a strategic and results-oriented Program Manager to lead complex, cross-functional initiatives. This individual will be responsible for the entire program lifecycle, from intake and assessment to execution and value realization. The ideal candidate will blend traditional program management discipline with a modern, technology-driven mindset.  Owns the identification, prioritization, and scaling of AI-enabled use cases across programs, in partnership with IT/Data, including adoption metrics and value realization. You will play a pivotal role in shaping the future of our sales operations, ensuring that our programs align with strategic business objectives and deliver measurable return on investment (ROI).

The successful candidate will be responsible for the hands-on management of program execution, ensuring that projects are delivered on time, within scope, and on budget. This includes developing detailed project plans, managing cross-functional dependencies, and proactively identifying and mitigating risks. You will also be responsible for managing and configuring our project tracking software (e.g., Asana, Jira, or similar platforms) to ensure it serves as an effective single source of truth for all program-related activities and reporting.

To succeed in this role you must have experience in:

• Lead program management activities for Digital Operations initiatives, including process improvements, change management and sales enablement.

• Provide early visibility and communication on upcoming changes and releases impacting sales operations, ensuring cross-functional stakeholders are informed in advance.

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Define, standardize, and envelope enterprise or cross-functional operating frameworks, methodologies, and governance models adopted across teams. Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results.

• Own and govern a portfolio of interrelated programs spanning multiple functions, ensuring alignment to enterprise priorities and measurable business outcomes, encompassing the entire lifecycle from initial intake and requirements definition through coordination of testing efforts.

• Serve as a trusted advisor to senior leaders (VP+), influencing strategic decisions, investment trade-offs, and prioritization across a portfolio of programs

• Collaborate with sales managers and partners to incorporate feedback and work with analysts to co-design solutions that improve operational workflows and sales experience.

• Networks with key contacts in the organization outside your own area of expertise. Adapts style and uses persuasion in delivering messages that relate to the wider firm business.

• Manage sales readiness through training programs, webinars, and enablement content tailored to sales operations.

• Oversee the execution of sales enablement programs, including release enablement, demos, sales notes, and operational training sessions.

• Coordinate with internal teams to ensure alignment on program goals, timelines, and deliverables.

• Monitor program performance and feedback to continuously improve sales operations processes and tools.

• Drive cross-functional collaboration to resolve operational issues and enhance overall user experience.

• Generate monthly and quarterly project status reports for leadership.

Qualifications:

• 8+ years of experience in program management. OR 6 years and a Master's degree; OR a PhD with 3 years experience; OR equivalent experience.  Preferably within a technology or software company

• Bachelor’s degree in Business Administration, Computer Science, or a related field.

• Expertise in stakeholder management, risk management, and change management.

• Proven track record of managing complex, cross-functional programs from initiation to completion.

• Strong financial acumen with demonstrated experience in ROI analysis and budget management.

• Direct experience working within or closely supporting a Sales organization is highly desirable.

• Proficiency with project and program management software, including configuration and administration.

• Demonstrable experience or strong interest in applying AI and automation technologies to business problems.

• Familiarity with using generative AI for content creation (e.g., reports, communications) and predictive analytics for forecasting.

• Exceptional communication, presentation, and interpersonal skills.

• Shows ability to handle complex issues requiring in-depth evaluation

• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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