Retail Customer Service Representative

Part-Time Hospitality and Retail Representative The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred. Key Responsibilities Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner Pour and present wines while creating a welcoming and memorable tasting experience Build relationships with guests to encourage repeat visits and future sales Promote and sell wine, retail merchandise, and Wine Club memberships Operate POS systems, process transactions, and handle cash and daily sales reconciliation Assist with setting up and executing special events, VIP tastings, and winery experiences Prepare and maintain the tasting room, including menus, glassware, and marketing materials Perform bar support duties such as opening wine, polishing glassware, and restocking supplies Answer phones and emails as needed and assist with guest inquiries Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations Support opening and closing procedures, ensuring the tasting room is properly set up and secured Collaborate with team members and assist with additional duties as assigned Qualifications & Skills Strong customer service skills with a friendly, positive, and professional demeanor Ability to multitask and thrive in a fast-paced environment Passion for wine and eagerness to learn and share knowledge with guests Excellent verbal and interpersonal communication skills Team-oriented with a collaborative attitude Flexible schedule, including weekends, evenings, and some holidays Bilingual skills are a plus but not required Must be at least 21 years of age Education & Requirements High school diploma or equivalent required RBS (Responsible Beverage Service) certification required Food Handler’s Certification required Physical Requirements Ability to stand and walk for extended periods, including uneven surfaces and stairs Repetitive use of hands and wrists for opening and pouring wine Ability to lift 40-50 lbs. on a repetitive basis Benefits Employee Discounts Paid Sick Leave #J-18808-Ljbffr