Grease Monkey - Customer Service Advisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Position Overview
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with
a great work ethic to help the customer and inform them of what we are working on in their vehicle in a
fast-paced environment.

Responsibilities:
Customer Relations
Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, and breather, for customer inspection.
Maintain communication with waiting customers, keep them informed of waiting times, and answer
questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back,
thoroughly with customers at check-out, explain services performed, purpose of static sticker and
reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability to learn and implement multiple software platforms.
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing,
stooping, crouching, handling, reaching, and lifting.
MUST be reliable and MUST love taking care of customers.
Service writer is a plus but not necessary.
Wage is based on previous experience. $14-20 per hour depending on experience