Ecosystem Technical Support Specialist
Jobtailor
Responsibilities Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals Train and mentor other innovators through both formal and informal program structures Requirements Minimum of High School Diploma or GED 2+ years of experience working in help desk with Software as a Service Legal authorization to work in the U.S. indefinitely is required. Must be able to obtain background clearance as required by government customer #J-18808-Ljbffr Jobtailor
Vacancy posted 1 day ago
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