Hospital - Patient Admissions Representative - Intermediate

Patient Access Representative - Intermediate

Under general supervision, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.

Responsibilities

• Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence.
• Greet and assist patients, families, and visitors courteously and professionally.
• Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required.
• Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required.
• Perform hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
• Provide assistance with questions regarding scheduling guidelines and clinical protocols.
• Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues.
• Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services.
• Must be available to work hours and days as needed based on departmental/system demands.
• Performs other duties as assigned.

Qualifications

• Understanding of healthcare insurance plans, coverage, and terminology.
• Knowledge of patient registration and scheduling system.
• Ability to multitask and prioritize workload in a demanding environment.
• High level of attention to detail in documentation and reporting.
• Must be able to perform essential job duties in at least two Patient Access service areas.
• Skills in managing workload and maintaining productivity in stressful situations.
• Ability to work collaboratively in a team environment.
• Proficient typing and keyboarding skills.
• Advanced knowledge of Microsoft Office Suite
• Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes.
• Bilingual preferred, but not required
• Must complete 3 hours of elective continuing education per quarter per year provided by UT Health San Antonio to continue position at level 2.

Education

• High School Diploma or equivalent

Required Skills

• A minimum of three (3) years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.