Quality Assurance and Food Safety Manager
RICH'S SERVICE
Quality Assurance And Food Safety Manager
The Quality Assurance and Food Safety Manager will manage all plant units and is responsible for monitoring and ensuring plant products are safe and meet customer specifications and company quality and reliability standards. In addition to developing and implementing short-term and mid-term business plans for department, and assists in the development of the strategic plan for the plant.
Key accountabilities and outcomes include managing and directing staff responsible for microbiological testing and other quality control testing of plant products, overseeing maintenance of the weight and defect control programs in accordance with plant and company standards, developing, implementing and communicating short-term and mid-term business plans for the operations, assisting in establishing the longer-term strategic plans for the plant, developing operating policies and procedures as necessary, mentoring and motivating associates, providing training and development to optimize their performance and personal growth, communicating performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems, ensuring all associates have the resources and capabilities to effectively accomplish their responsibilities, resolving hotline complaints about plant products, maintaining necessary records regarding the problem's resolution, meeting with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues, ensuring that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures, recommending, as appropriate, the suspension of production or the release of product when quality standards are not achieved, leading and/or participating in quality audits of the plant, participating in regular meetings with plant management to discuss quality improvements, developing, maintaining and reporting required operational information to management, ensuring all quality-related information required for regulatory reviews and reporting is maintained by the plant, ensuring that all GMP and Safety standards are in compliance, participating in weekly GMP, sanitation and safety inspections throughout the production departments and correcting, or issuing work orders to correct, any identified deficiencies, following up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work, keeping abreast of latest manufacturing technologies, systems, and quality control practices, maintaining a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards, and performing other related responsibilities, as needed, to support Rich Products Corporation's business objectives.
Knowledge, skills, and experience include a BA/BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field, 5 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment, demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment, working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control, demonstrated knowledge of refrigeration, demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield), demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work, demonstrated ability to analyze and resolve problems, demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment, demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis, and proficient using Excel or other spreadsheet software.
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