Night Auditor (Part-Time)

Ironwave is a premier hospitality organization which strives to create an experience that enriches not only our guests lives, but all those involved with our organization, including the employees. We do this through superior guest accommodations, legendary customer service, and treating guests and employees with respect and courtesy. We are currently seeking a Part-Time Night Auditor to join our team. This role is responsible for balancing daily revenue and expense transactions, assisting guests during check‑in and check‑out, handling administrative tasks related to front desk operations, and managing incoming calls. Range: $22.25/hour Responsibilities Greet guests with a smile, provide assistance, and maintain a professional, hospitable demeanor. Answer calls, respond to inquiries, and direct to appropriate departments. Assist with reservations, payments, check‑ins/outs, and special requests. Provide local information and recommendations. Review and respond to emails, calls, and messages during each shift. Maintain accurate reservation records and cash/credit transactions. Follow standard operating procedures (SOPs) and participate in performance reviews. Submit an End of Shift report summarizing tasks, issues, and reservations. Communicate updates to the incoming front desk staff. Escalate rate adjustments and guest issues to management. File incident reports and ensure staff understand emergency procedures. Ensure lobby, lounge, restrooms, and outdoor areas remain clean and organized. Communicate cleaning/janitorial needs to housekeeping. Track room status updates and enter into the system. Balance cash, credit card receipts, and room accounts. Run audit reports, investigate discrepancies, and make adjustments. Conduct property tours and secure hotel access points. Complete incident reports and notify appropriate departments. Adhere to dress code and attendance requirements. Maintain professional conduct and protect hotel property. Requirements/Skills High school diploma or equivalent required; hospitality or accounting coursework preferred. Previous front desk, accounting, or hotel experience is strongly preferred. Proficiency with hotel property management systems (PMS) and Microsoft Office (Excel, Word, Outlook). Strong math and basic accounting skills; ability to balance cash drawers and reconcile accounts. Comfortable using phones, email, and standard office equipment. Excellent verbal and written communication skills. Ability to provide professional, courteous service and resolve guest issues calmly and effectively. Strong attention to detail, organizational skills, and ability to work independently. Reliability and punctuality; must be available to work overnight shifts, weekends, and holidays as scheduled. Ability to multitask and remain composed under pressure. Must be able to stand for long periods and lift up to 25 lbs. US Work Authorization is required. Employee Benefits (upon eligibility) 401(k) with company match PTO Company-paid holidays Medical, dental, and vision coverage Supplemental Benefits (accident, critical illness, hospital indemnity) Employee Assistance Program Company paid basic group Life and AD&D insurance + Long-Term Disability insurance Voluntary Life and AD&D Insurance Access to tax-advantaged accounts Employee referral incentives for successful hires This description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr