Medical Assistant Lead

Overview The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office‑wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency. Does this position require Patient Care? Yes Essential Functions Assists in complex office‑based procedures and provides clinical oversight for quality control programs. Provide leadership to the medical assisting team, including training, mentoring, and performance guidance. Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources. Foster a positive and collaborative team environment, promoting teamwork and professional growth. Coordinate patient flow, ensuring timely and efficient delivery of care. Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination. Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team. Assists with competency assessment for other MAs and provides input on performance evaluations. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Assistant – Data Conversion – Various Issuers required Basic Life Support [BLS Certification] – Data Conversion – Various Issuers preferred Experience Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required Knowledge, Skills and Abilities Strong leadership and team management skills. Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens. Excellent interpersonal and communication skills, both written and verbal. Attention to detail and strong organizational abilities. Ability to multitask, prioritize, and adapt in a fast‑paced healthcare environment. Knowledge of HIPAA and other privacy and security regulations. Physical Requirements Standing Frequently (34–66%) Walking Frequently (34–66%) Sitting Occasionally (3–33%) Lifting Frequently (34–66%) 35 lbs+ (w/ assisted device) Carrying Frequently (34–66%) 20–35 lbs Pushing Occasionally (3–33%) Pulling Occasionally (3–33%) Climbing Rarely (Less than 2%) Balancing Frequently (34–66%) Stooping Occasionally (3–33%) Kneeling Occasionally (3–33%) Crouching Occasionally (3–33%) Crawling Rarely (Less than 2%) Reaching Frequently (34–66%) Gross Manipulation (Handling) Frequently (34–66%) Fine Manipulation (Fingering) Frequently (34–66%) Feeling Constantly (67–100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67–100%) Vision – Near Constantly (67–100%) Talking Constantly (67–100%) Hearing Constantly (67–100%) EEO Statement The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Brigham and Women's Hospital